Operations Coordinator - Security Services

Securiguard Services; Terrace; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security services company in Terrace, BC, is looking for a full-time Operations Coordinator. You will manage staff scheduling, oversee recruitment, and ensure exceptional customer service. The ideal candidate has experience in operations coordination and is detail-oriented. This role offers various employee perks and a focus on a positive corporate culture.

Benefits

Award-winning corporate culture

Team Building events

Extended Health and Dental Benefits

Employee Assistance Program

Telemedical access to doctors

Corporate discount program

Qualifications

• 2+ years of experience in operations coordination or scheduling.
• Class 5 BC Driver's License and a clean driver's abstract.
• BC Security License is an asset.

Responsibilities

• Schedule up to 2,500 hours of staff work per week.
• Manage recruitment from interview to onboarding.
• Deliver customer service to clients and staff.

Skills

Operations coordination

Scheduling

Communication

Multi-tasking

Education

Diploma or certification in a relevant field

Job description

Overview

At Securiguard, we make people feel safe. Beyond innovative security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment and for over 50 years, and thousands of companies, that answer is Securiguard. Every day, our customers trust us with billions of dollars' worth of property, and in many cases, their lives. Our philosophy is simple. We Make People Feel Safe. Our people believe they can make a difference, and they do.

We are hiring for a full-time Operations Coordinator with experience in scheduling, operations, recruitment, and office administration. This is a terrific opportunity to take the next step in your scheduling and operations career!

Location: Terrace, BC

What you would do

• Responsible for scheduling up to 2,500 hours of staff work per week, with a focus on minimizing non-billable overtime (NBOT) through creative and strategic scheduling solutions.
• Travel up to 2 days per week as required.
• Manage and oversee hourly employee information updates and general communications.
• Deliver exceptional customer service to clients, security professionals, prospective clients, and Securiguard representatives (via phone, email, and in person).
• Oversee the organization and coordination of office operations and procedures.
• Manage recruitment activities from interview to first day worked; ensure employees complete site-specific training and certifications, and assist them throughout the onboarding process.
• Collaborate with site supervisors/managers to address staffing, uniforms, certifications, and site supply needs.
• Maintain accurate, detailed records and reporting.
• Highly detail-oriented and able to work independently with minimal supervision.
• Perform other tasks and assignments as required by the branch manager or head office support staff.

What would you bring

• 2 +years of experience in operations coordination; or scheduling
• Class 5 BC Driver's License and able to provide a clean driver's abstract.
• BC Security License is an asset.
• Assist with field-based work to support North Coast operations, including on-site coordination, client support, and alignment with company standards and operational goals.
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and organize information in a fast-paced environment.
• Diploma or certification in a relevant field would be considered an asset but is not required.

Employee perks we offer

• Award winning corporate culture -2021 & 2024 winners of Canada's Most Admired Culture
• Team Building events.
• Extended Health and Dental Benefits.
• Employee Assistance Program through TELUS Babylon
• Telemedical access to doctors, therapists, and dietitians
• Robust corporate discount program including Perkopolis and discounted cineplex movie tickets, and discounted Annual Grouse Mountain passe.

Who we are

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards\' Excellence in Diversity & Inclusion category.