Operation Lead

Compass Group North America; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global foodservice and support services company is seeking a Supervisor in Montreal to oversee dining operations and deliver outstanding service. The ideal candidate will have at least two years of customer service experience in luxury dining, supervisory experience in food service, and strong organizational skills. Key responsibilities include welcoming guests, managing staff, and ensuring compliance with safety standards. This role offers an opportunity to grow in a diverse and dynamic environment.

Qualifications

• Minimum two years of experience in customer service in luxury dining.
• Experience supervising associates in food service environments.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Welcome guests and ensure outstanding service delivery.
• Oversee dining operations and supervise the team.
• Address guest inquiries and ensure compliance with safety programs.

Skills

Customer service excellence

Supervision in food service

Interpersonal communication

Organizational skills

Education

Post-secondary education in Hospitality, Culinary, or Tourism

Tools

Smart Serve certification

Job description

Working Title: Operation Lead
Employment Status: Full-Time
Starting Hourly Rate: 24,00
Address: tbd Montreal QC tbd
New Hire Schedule: 7am-7pm

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

Job Summary

Now, if you were to come on board as a Supervisor, we’d ask you to do the following for us:

• Welcome guests in a professional and friendly manner and ensure delivery of consistently outstanding service by all

• Help to oversee dining operations and supervise the wait staff, hostesses, food expediters, porters, and bartenders
• Lead, train, coach and mentor the team
• Answer guest inquiries and address concerns in a timely manner
• Ensure strict compliance with Compass Quality Assurance and Health and Safety Programs

Think you have what it takes to be one of our Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Minimum two years’ work experience providing outstanding customer service in a world-class luxury brand and/or fine dining luxury level service knowledge and training
• Previous experience and demonstrated success with supervising associates in a food service environment, preferably fine dining
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness and courtesy
• Excellent interpersonal and communication skills with strong desire and ability to delight and accommodate guests
• Strong organizational skills with ability to work in high pressure situations and handle multiple tasks simultaneously
• Post-secondary education in a related field such as Hospitality, Culinary and or Tourism, in combination with a passion for the industry
• Smart Serve certification required
• Wine and/or Wine service education would be an asset

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.