On-Site Patient Observer (Remote Patient Safety Monitor)

Sinai Health System; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Toronto is seeking a Patient Observer to monitor patients on-site using remote video systems. Responsibilities include maintaining visual observation, documenting behaviors, and communicating with patients at risk. Applicants must have a High School Diploma and a related certificate. Previous experience in patient safety monitoring is preferred. The role requires flexibility for 12-hour shifts, including nights and weekends, and adheres to health and safety policies. Competitive hourly rate offered.

Qualifications

• High School Diploma required.
• Health Care Aide or Personal Support Worker certificate needed.
• Experience with Remote Patient Safety Monitoring preferred.

Responsibilities

• Maintain visual observation of patients using video monitoring software.
• Document patient activities and any notable incidents.
• Initiate verbal contact with patients as required.

Skills

Proficiency with medical terminology

Ability to respond to alarms and sensors

Demonstrated proficiency in communication skills

Attention to detail and accuracy in data retrieval

Ability to work independently and as part of a team

Education

High School Diploma

Health Care Aide or Personal Support Worker certificate

Job description

Position Details

Job Type: Regular Full Time. Location: Mount Sinai Hospital Campus – Toronto, ON M5G 1X5 CA (Primary). Hours: Must be flexible to work 12 hour shifts (days, evenings, nights), including weekends & statutory holidays. Salary Scale: CAD $24.79 – $30.96 per hour (2025 SH02).

Job Description

Sinai Health is looking for a Patient Observer (or patient observers) to provide on‑site monitoring of groups of patients, utilizing remote video monitoring. The role requires Patient Observers to be physically present on site at our Mount Sinai Hospital Campus. As part of the patient care team, the Patient Observer (Remote Patient Safety Monitor) provides enhanced observation of an assigned group of patients. This role uses the remote video monitoring system's 1‑way visual to observe and 2‑way audio device to verbally re‑direct patients who are at risk of injury to themselves and/or others.

Key Responsibilities

• Maintain visual observation of assigned patients using video monitoring software
• Document patient activities, behaviours and any specific identified and/or notable incidents
• Use two‑way audio device to initiate verbal contact with patient as required to redirect patient from at‑risk behaviours and foster patient safety
• Notify other members of care team as per established protocols if patient requires assistance, is engaged in potentially unsafe behaviours, or appears to pose a risk to themselves or others
• Follow directions and instructions of registered health professional and nursing staff
• Notify and elevate concerns to manager/designated NCM
• Ensure appropriate coverage is in place whenever leaving the monitoring station
• Participate in the communication and transfer of all pertinent patient information with Remote Patient Safety Monitor at shift handover
• Collaborate with the rest of the care team in identifying, reporting and addressing potential safety issues
• Perform other duties consistent with the job classification as required

Job Requirements

Mandatory

• Successful completion of High School Diploma
• Successful completion of a Health Care Aide or Personal Support Worker certificate required (Applicants currently enrolled in a relevant healthcare program may be considered)
• Applicants with proven equivalent and related training and experience may also be considered

Preferred

• Recent Remote Patient Safety Monitoring Experience

Skills and Knowledge

• Proficiency with medical terminology
• Ability to respond to alarms and sensors to perform the necessary duties of this role
• Demonstrated ability to utilize related computer systems (e.g. patient care databases, etc.) and ensure attention to detail and accuracy in data retrieval and input
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated initiative and good judgement with the ability to multi‑task
• Demonstrated ability to work independently and collaboratively as part of the care team

Additional Information

Employment at Sinai Health is conditional upon verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine‑preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is an equal opportunity employer. We invite applications from all qualified candidates. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416‑586‑4800 ext. 7050, or email [e-mail].