Office Administration

McDougall Energy Inc.; Burford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A Canadian family-owned energy company is seeking an Office Administration professional for a 6-month contract in Burford. The role emphasizes excellent customer service and requires strong communication skills, proficiency in Microsoft Office, and the ability to handle inquiries. The company offers competitive compensation and a supportive work environment with opportunities for growth. The position also includes vacation pay and various perks. Join us to contribute to fulfilling customer needs in the energy sector.

Benefits

Competitive Compensation

4% vacation pay

Company Program Partners Perks

Qualifications

• Excellent customer service skills with superior telephone manners.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Strong organization and time management skills.
• Ability to work in a fast-paced environment.
• Self-motivated with a positive attitude.

Responsibilities

• Provide excellent customer service and build relationships.
• Answer incoming calls and manage customer inquiries.
• Process customer payments accurately.
• Collaborate with other departments for customer satisfaction.

Skills

Customer service skills

Interpersonal and communication skills

Proficient in Microsoft Office Suite

Organization and time management

Attention to detail

Problem-solving skills

Ability to multi-task

Self-motivated

Job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

About The Opportunity

McDougall Energy is looking to fill a 6-month Contract Office Administration position in our Burford operation. This position is responsible for:

• Providing excellent customer service, building quality relationships with customers.
• Answering incoming calls and attending to customer inquiries.
• Greeting customers and discussing the services required or providing information regarding the benefits of our services.
• Ensuring all customer enquiries are addressed and handled professionally and diplomatically, leaving the customer with a positive resolution.
• Collaborating with other departments/branches to ensure full customer satisfaction with the company's products and services.
• Maintaining a high level of product and service knowledge, including propane, fuel and lubricant operations.
• Accepting and processing customer payments.
• Maintaining professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. Adapt communication style in order to deliver information effectively to a range of individuals.
• Performing other administrative assigned tasks and duties necessary to support operations.

About You

• Excellent customer service skills, including superior telephone manners.
• Strong interpersonal and communication skills (verbal and written).
• Proficient computer skills and familiarity with Microsoft Office Suite.
• Strong organization, time management and problem-solving skills with the ability to multi-task with a sense of urgency in a fast-paced environment.
• Strong attention to detail and a willingness to learn.
• Self‑motivated, with high energy and an engaging level of enthusiasm.
• Ability to respond quickly in a dynamic and changing environment.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Ability to work well individually or as part of a team.

What We Offer

We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

• Competitive Compensation
• 4% vacation pay paid biweekly
• Company Program Partners Perks

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.