Network Analyst

Nexus Systems Group Inc.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology services firm is seeking a Network Analyst for a hybrid position focusing on Unified Communications. The role involves migrating telephony systems and managing installations while providing support to global business lines. The ideal candidate must have extensive experience in telephony and IT systems, along with a strong customer service approach. Join a dynamic team and enhance employee collaboration at Scotiabank.

Qualifications

• 8+ years of Network Analyst industry experience.
• 5+ years of hands-on experience with LAN/WAN systems.
• 8+ years of experience with Unified Communications systems.

Responsibilities

• Migrate from Cisco CUCM to Cisco Webex.
• Champion a customer-focused culture.
• Manage installation and support of communications infrastructure.

Skills

Network Architecture

Unified Communications

Telephony Systems

LAN/WAN Systems

Communication Skills

Education

Post-secondary degree in computer science or related field

Tools

Cisco CUCM

Cisco Webex

Oracle

Job description

Overview

Location Address: Hybrid (2x onsite/week) – 40 King Street W Sub Basement
Contract Duration: 1 year
Extension highly likely
Number of Positions: 1
Scheduled Hours: Monday to Friday, 8:30am-5pm (expected to work after hours on some days as this is a migration project)

Business Group

Employee Access & Collaboration Technology

Story Behind the Need

The team focuses on telecommunication services for Canada and U.S. The Employee Access & Collaboration technology is looking for a Network Analyst who will contribute to the overall success of the team by ensuring specific goals, plans, and initiatives are executed in support of the team’s business strategies and objectives. The role ensures all activities are compliant with governing regulations, internal policies and procedures. The candidate will provide or participate in recommendations and solutions for all Telephony technology. Responsibilities include managing day-to-day operations, projects, and timelines according to client expectations and SLO/SLA, providing support to all BNS employees globally across all business lines, contributing to maintenance and renewals as well as RFPs, and training users and team members on technology updates.

The candidate will have strong knowledge of Telephony technologies and vendors (Cisco, Legacy, Wireless, Lync, Bell, Allstream, Rogers, etc.).

Candidate Value Proposition

The successful candidate will have the opportunity to work within Scotiabank. We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology.

Typical Day in Role

• Contractor will help migrate from Cisco CUCM to Cisco Webex decommissioning the CUCM
• Help with porting phone numbers, removing unused numbers, and updating the SIP address
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Manage the purchase, installation, and support of unified communications infrastructure equipment and applications
• Evaluate current systems for capacity, performance, currency and security
• Manage multiple tasks concurrently; work on complex problems requiring in-depth evaluation; escalate complex problems to management; provide second and third level support
• Plan large-scale systems projects through vendor comparison and cost studies; projects may require travel domestically, to the U.S., and internationally
• Devise courses of action that may fall outside of procedural guidelines and make recommendations
• Provide work leadership, coaching and training to other team members and business partners
• Support the bank’s technology infrastructure by participating in after-hours support with notification of critical outages and take appropriate steps to restore service
• Maintain working relationships with key customers, clients, suppliers and contractors
• Understand departmental objectives and the division technology strategies; stay current on technology trends
• Consider Bank risk appetite and culture in day-to-day activities and decisions
• Promote effective operations with day-to-day business controls to meet obligations related to operational risk, regulatory compliance, AML/ATF risk, and conduct risk, including frameworks and guidelines
• Foster a high-performance environment and implement a people strategy to attract, retain, develop and motivate the team; communicate vision/values/business strategy and manage succession and development planning

Candidate Requirements / Must-Have Skills

1. 8+ years of Network Analyst industry experience
2. 5+ years of hands-on experience with LAN/WAN systems, networks and applications
3. 8+ years of experience with Unified Communications systems (e.g., Oracle, Cisco) required
4. 5+ years of experience with Telephony Vendor systems and processes
5. Cisco Certified Network Associate Voice (CCNA Voice)

Nice-To-Have Skills

• Oracle certification
• Previous experience in Banking/Financial Industry
• Expert knowledge of regulatory bodies (internal and external) and vendor contracts

Soft Skills

• Excellent written, presentation, and verbal communication skills to work with technical peers and business stakeholders at different levels
• Strong decision making, forward thinking and creative problem-solving skills
• Ability to work as part of a team or independently with minimal direction
• Strong ability to organize and manage multiple tasks simultaneously

Best vs. Average Candidate

• Voice communications analyst with experience in telephony systems
• Self-sufficient and able to provide strong customer service, working closely with users and managers

Education

Post-secondary degree in a technical field such as computer science, computer engineering or related IT field required

Candidate Review & Selection

• 1st round MS Teams video interview – Panel (30 minutes) to assess personality, team fit and soft skills
• 2nd round MS Teams video interview – Panel with Engineers (30 minutes) to assess technical skills
• Availability to interview: ASAP