National Service Operations Coordinator

Flynn Group of Companies; Mississauga; On-site; CAD 40,000 - 48,000; Full time

Job summary

A leading trade contractor located in Mississauga is seeking a National Service Operations Coordinator. The role involves processing reports, communicating with personnel, and maintaining databases to support local branches. Candidates should be detail-oriented with strong communication skills and the ability to work both independently and in teams. Experience in customer service and proficiency in Microsoft Office is a plus. The salary ranges between $40,000 and $48,000 per year.

Benefits

Competitive wages and benefits

RRSP matching

Supportive work environment

Qualifications

• Must have strong attention to detail and organizational skills.
• Display excellent verbal and written communication skills.
• Previous experience in a Customer Service role is considered an asset.

Responsibilities

• Organize a high volume of reports and communicate with branch personnel.
• Produce detailed written reports and maintain customer databases.
• Respond to inquiries from local branches in a professional manner.

Skills

Attention to detail

Interpersonal skills

Communication skills

Multi-tasking

Decision-making

Initiative

Computer skills

Typing skills

Organizational skills

Collaboration

Tools

Microsoft Office (Word and Outlook)

Job description

At Flynn, it's not just a job, it's a career

National Service Operations Coordinator

Flynn Group of Companies

Mississauga, ON

What We Offer

• Competitive wages and benefits
• RRSP matching
• Great environment where our motto is “Flynn Family Winning Together”!

A Day in the Life

• Process and organize a high volume of reports.
• Review and communicate with appropriate branch personnel regarding information required to compile customer reports, invoicing, and quotes.
• Produce detailed written reports on our findings and recommendations and forward to customers.
• Maintain and update customer database for each local branch.
• Use of web-based technology to obtain our field service technicians’ data.
• Respond to local branch inquiries in a timely, courteous, and professional manner.
• Work closely with local branch personnel and departments to satisfy customer requirements.
• When required, follow up on outstanding quotations with customers via telephone and emails.
• Provide operational support to the local branches as it pertains to your role.
• Other administrative duties as required by the team.

What you bring

• Ability to follow process-driven tasks with meticulous attention to detail and organizational skills.
• Ability to follow specific processes.
• Display excellent interpersonal and communication skills, both written and verbal essential.
• Ability to multi-task and prioritize to meet pressing deadlines.
• Ability to work independently, as well as in a team-based environment.
• Ability to make decisions based on your training.
• Ability to take initiative.
• Proficient computer skills in Windows based software.
• Advanced typing skills.
• Strong organizational skills.
• Ability to collaborate in team meetings.
• Strong demand for the English language, both written and verbal.
• Previous experience in a Customer Service role is considered an asset.
• Previous experience in the roofing industry is considered an asset.
• Advanced Microsoft Office skills (mainly Word and Outlook)

$40,000 - $48,000 a year

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.