Multisite Switchboard & Emergency Communications Operator

Island Health; Nanaimo; On-site; CAD 40,000 - 50,000; Full time

Job summary

A regional health authority in Canada is seeking a Switchboard Operator to manage a computerized phone system for directing calls across multiple acute care sites. The role involves monitoring alarms and relaying information during emergencies while ensuring effective communication. Ideal candidates will have a Grade 12 education and one year of recent related experience, alongside strong communication skills and the ability to keyboard at 45 wpm.

Qualifications

• Must have Grade 12 education.
• Requires one year of recent related experience or equivalent combination.
• Must be able to keyboard at 45 wpm.

Responsibilities

• Operate computerized phone system for directing calls.
• Monitor alarms and follow emergency procedures.
• Relay information using contact center technology.

Skills

Keyboarding at 45 wpm

Effective verbal communication

Effective written communication

Ability to deal with others effectively

Physical ability to perform duties

Ability to organize work

Operating related equipment

Education

Grade 12

One year recent related experience

Job description

A regional health authority in Canada is seeking a Switchboard Operator to manage a computerized phone system for directing calls across multiple acute care sites. The role involves monitoring alarms and relaying information during emergencies while ensuring effective communication. Ideal candidates will have a Grade 12 education and one year of recent related experience, alongside strong communication skills and the ability to keyboard at 45 wpm.