Multi-Unit Account Coordinator

Gordon Food Service; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading food service provider in Calgary is seeking a Customer Support Specialist to assist Account Managers and facilitate customer interactions. The ideal candidate should have 3+ years of experience in sales or customer service, strong communication skills, and be detail-oriented. This role offers competitive benefits including medical and dental coverage, along with opportunities for advancement.

Benefits

Medical, Dental, and Prescription Drug Benefits

Company matching RRSP

Advancement opportunities

Profit Sharing

Qualifications

• 3+ years of experience in inside sales or customer service.
• Ability to work independently and in a team.

Responsibilities

• Organizes essential communication for key projects.
• Manages order guide process.
• Coordinates new item setup and restaurant openings.
• Resolves customer service issues.

Skills

Excellent communication skills

Problem-solving ability

Organizational skills

Attention to detail

Education

High School Diploma

Bachelor Degree in Business or related field

Tools

Spreadsheet software

Office productivity tools

Job description

Overview

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. There’s a seat at our table for you.

Position Summary
Supports a portfolio of Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Multi-Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices.

Location
The successful candidate should be able to commute to the Calgary DC at least 4 days a week.

What We Offer

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Family culture
• Advancement opportunities
• Profit Sharing
• 128 year, family owned and operated company history

Essential Functions

• Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
• Manages order guide process
• Reviews internal initiatives from a customer perspective to ensure proper execution
• Coordinates new item setup
• Directs internal Gordon Food Service teams in new restaurant location openings and closings
• Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity
• Manages the customer product usage through the CRID report and Customer Compliance report
• Participates in business reviews as directed by Regional Chain Manager
• Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. Resolves conflicts
• Participates as a core member in the new customer implementation process
• Works directly with customers to resolve issues (including general inquiries, service and product issues)
• Assists in the pricing and contract efforts
• Performs other duties as assigned

Knowledge / Skills / Abilities

• Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
• Excellent written, verbal, organizational and communication skills
• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices
• Ability to multi-task, organize, prioritize and work independently or within a team environment
• A natural desire to serve our customers

Equipment / Tools / Technology

• Advanced knowledge of spreadsheet, word processing, presentation and email
• Must be proficient using a computer keyboard (may need to be tested)

Education & Minimum Experience Requirements

• High School Diploma (or equivalent) plus 3 or more years experience in inside sales, customer service and/or business experience
• Bachelor Degree in Business, Sales or related field preferred

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.