Mid-Market Customer Success Manager

Brex; British Columbia; Hybrid; CAD 164,000 - 206,000; Full time

Job summary

A fintech leader is seeking a Mid-Market Customer Success Manager II in British Columbia. This role involves owning a portfolio of accounts, driving customer adoption, and successfully engaging with finance stakeholders. The ideal candidate will have a strong background in customer success, experience in the financial technology sector, and a Bachelor's degree. The position offers hybrid work flexibility with a competitive compensation package, including base salary and commissions.

Benefits

Flexible working hours

Up to four weeks of remote work per year

Qualifications

• 3+ years managing a book of business in a customer-facing role.
• Fluency in financial technology and spend management practices.
• Experience interacting with various customer lifecycle stages.
• Demonstrated success in cross-functional collaboration.

Responsibilities

• Own a book of business for customer success management.
• Lead account strategies to drive customer adoption and engagement.
• Act as a trusted advisor for finance stakeholders.
• Manage churn risks and identify customer needs.

Skills

Customer relationship management

Financial acumen

Cross-functional collaboration

Data analysis

Client engagement

Education

Bachelor's degree in finance, business, or related field

Tools

Financial management software

ERP systems

Job description

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.

What you’ll do

As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex’s solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. You’ll create and execute account strategies for customers’ business goals by leveraging product usage insights, stakeholder engagement, and cross‑functional collaboration to drive product adoption, minimize churn, and grow account value.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Develop a deep expertise in Brex products to actively show customers how to become "power users" of the platform.
• Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth.
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
• Lead business reviewsand financial health checks that drive executive alignment and showcase ROI.
• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
• Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
• Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets.

Requirements

• 3+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.
• Deep fluency in the language of modern finance, demonstrated through hands‑on experience with the ecosystem of financial technology - including ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset.
• Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle
• You are passionate about working with customers to ensure they achieve their goals
• Strong business acumen with a finance‑first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data and identify key insights and trends
• Demonstrated success in cross‑functional collaboration and influencing internal roadmaps based on customer needs.
• Bachelor's degree required; finance, business, or related fields preferred.

Bonus Points

• You think in systems, not silos, and understand the bigger picture of customer value.
• You are energized by developing relationships across a wide range of levels and roles

Compensation

The expected OTE range for this role is $117,600 to $147,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job‑seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.