Mid Market Account Executive - Contact Center

Zoom; Canada; Hybrid; CAD 119,000 - 261,000; Full time

Job summary

A leading communication solutions provider is looking for Account Executives with specialized experience in Contact Center sales to support direct sales teams. Responsibilities include qualifying leads, managing proposals, and developing strategies to enhance sales. A strong background in telephony sales, training, and CRM tools is essential. The salary range starts at $119,000 and can go up to $261,000, considering various factors. The role supports hybrid working arrangements.

Responsibilities

• Qualifying leads and perform needs assessment, engaging technical resources.
• Creating, delivering, and managing client presentations, proposals and coordinate quarterly business reviews.
• Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close.
• Developing and maintaining business within existing accounts, managing complex sales situations and campaigns.
• Partnering with sales Account Executives to upsell current customers.
• Developing go to market co-sell strategy.
• Working strategically with management to deliver forecasts and identify trending opportunities.

Skills

Experience in Telephony Contact Center Sales

Experience leading others with product/services training

Experience utilizing Customer Relationship Management (CRM) tool

Job description

What you can expect

Zoom is looking for Account Executives with specialized experience in Contact Center sales, to partner with direct sales Account Executives to prospect new opportunities and increase sales funnel.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer‑centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Qualifying leads and perform needs assessment, engaging technical resources
• Creating, delivering, and managing client presentations, proposals and coordinate quarterly business reviews
• Utilizing solution‑selling and value‑selling techniques to effectively guide sales processes to close
• Developing and maintaining business within existing accounts, managing complex sales situations and sales campaigns
• Partnering with sales Account Executives to upsell current customers and assist in closing potential customers
• Developing go to market co‑sell strategy (internal Zoom, alliance partner & channel partners)
• Working strategically with management to deliver forecasts, identify trending opportunities / challenges, and provide recommended solutions

What we’re looking for

• Experience in Telephony Contact Center Sales
• Experience leading others with product / services training; demo and sales guides; learning and training materials
• Experience utilizing Customer Relationship Management (CRM) tool

Salary Range or On Target Earnings :

Minimum :

$119,

Maximum : $261,

In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date :

12 / 22 / 25

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description / posting.

Benefits

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.

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