Mental Health Worker (RFT 1.0 FTE)

The Royal Mental Health Centre; Ottawa; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading mental health facility in Ottawa is seeking a Mental Health Worker to join the FACT team. The role involves providing recovery-oriented services to clients with serious mental illnesses, collaborating with community partners, and ensuring effective crisis intervention. Candidates should have a degree in Social or Health Sciences, along with relevant experience and skills in assessment and crisis management.

Qualifications

• 3+ years' experience with serious mental illness and community mental health.
• Addiction studies certificate preferred.
• Valid G-level driver's license required.

Responsibilities

• Deliver client-centered mental health services as part of a team.
• Provide crisis assessment and intervention on-call.
• Maintain EHR documentation in compliance with hospital protocols.

Skills

Client-centered service delivery

Crisis intervention

Communication skills

Assessment skills

Team collaboration

Education

B.A. in Social or Health Sciences

Job description

Overview

Duties: Under the general direction of the Director and Manager of Patient Care Services, the Mental Health Worker on FACTT (Flexible Assertive Community Treatment Team) delivers client-centered, recovery-oriented mental health services to people with serious and persistent mental illnesses who have not traditionally benefited from outpatient programs. The Mental Health Worker works on FACTT as part of an interdisciplinary team to facilitate community living, psychosocial rehabilitation and recovery.

As a member of the FACT Team you will:

Responsibilities

• Use best-practice and innovative approaches to provide client-centered services including assessment, treatment and psycho-social rehabilitation.
• Provide direct assistance and support to clients regarding substance use, housing, employment, relationships and leisure activities, activities of daily living, and transportation.
• Provide effective intervention, such as motivational interviewing with clients regarding their substance use.
• Establish and maintain effective working relationships with local employers, service providers, stakeholders and families.
• Work collaboratively, cooperatively and effectively within the FACT team and with community partner agencies including hospital inpatient units and emergency.
• Provide support to family and informal caregivers of FACTT clients as needed.
• Provide crisis assessment and intervention to clients on a 24-hour basis (rotating on-call evenings and weekends).
• Ensure continuity of client care is maintained through exchange of information and communication with the client, family members, and other service providers who may be involved with the client. Secure resources by preparing reports, completing application forms/letters as required.
• In collaboration with other FACT Team members and the client, develop individualized client Recovery Plans of Care.
• Assume responsibility for clients’ assessments, their treatment, rehabilitation and support of assigned clients within the context of the FACT Team.
• Participate in the design, implementation and evaluation of program services to meet the needs of the program.
• Complete all required non-clinical administrative documentation (e.g., workload measurement, quality improvement, forms).
• Participate in daily FACT team meetings to review clients and organize daily assignments.
• Complete and maintain all necessary FACT team documentation within EHR. Documentation maintained in accordance with hospital policies and timelines.
• Advocate with community partners for services and opportunities for FACTT clients.
• Be familiar with the Royal’s strategic plan as well as the goals and objectives of the Community Mental Health Program.
• Keep current with hospital policies and procedures and applicable legislation (Mental Health Act, etc.).
• Keep up to date by reviewing current literature, attending workshops/seminars, networking with colleagues and community partners.
• Work in a manner that is compliant with staff and patient/client safety practices, policies and procedures of The Royal.
• Ensure a work environment that is conducive to The Royal’s Anti-Racism, Harassment and Discrimination Free Workplace policy.

Qualifications

• B.A. in Social or Health Sciences is required.
• Addiction studies certificate or acceptable combination of education, training and experience in the treatment of addictions is preferred.
• Minimum of 3 years’ experience working with individuals with serious and persistent mental illness.
• Minimum of 1 year experience in community mental health is an asset.
• Experience with Psychosocial Rehabilitation principles and practice.
• Knowledge of applicable legislated acts (i.e., MHA, The Health Care Consent Act).
• Excellent communication skills, organizational ability, critical thinking and goal setting skills.
• Excellent observation, assessment and crisis intervention skills.
• Group leadership skills and experience.
• Excellent knowledge of community resources (housing, finance, etc.).
• Ability to work effectively as a team member - comfortable with interdependence, consensus decision making and accountability to team needs.
• Suicide Intervention training (ASSIST) and Non-Violent Crisis Intervention training an asset.
• Valid G-level driver’s license and personal vehicle is required for day-to-day operation and responsibilities.
• Maintain workload measurement and data collection in EHR as required and input into the workload measurement system as required by the program.
• English level A is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is considered an asset.