Member Concierge I

Life Time>; Vaughan; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading fitness organization in York Region seeks a Membership Concierge I to deliver exceptional customer service to members and guests. The role involves handling inquiries, facilitating transactions, and building strong relationships. Candidates should have service experience and effective communication skills. Join a vibrant environment committed to healthy living and inclusivity.

Qualifications

• Minimum of 6 months service/reception experience.
• Commitment to serve others.
• Passion for living a healthy way of life.

Responsibilities

• Operate as first point of contact for members and guests.
• Facilitate incoming phone calls from members and guests.
• Build relationships with members and guests.

Skills

Customer service skills

Effective communication

Multi-tasking

Hospitality mindset

Education

High school graduate or equivalent preferred

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service / reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.