Marketing and Communications Coordinator

Fairmont Empress; Victoria; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury hotel chain in Victoria, Canada is seeking a Marketing and Communications Coordinator. The role involves coordinating media, managing the press kit, and providing design support for marketing materials. Ideal candidates will have over 2 years of experience in creative direction within the luxury hospitality sector, alongside proficiency in design software like Adobe Creative Suite. This position emphasizes attention to detail and excellent organizational skills. Weekend attendance may be required.

Qualifications

• 2+ years of experience in creative/art direction, preferably in luxury hospitality.
• Strong portfolio showcasing branding and design.
• Proficiency in design software is essential.

Responsibilities

• Coordinate visiting media and manage reservations.
• Maintain hotel press kit and media database.
• Prepare monthly marketing and PR reports.

Skills

Creative direction

Graphic design

Communication skills

Organizational skills

Project management

Tools

Adobe Creative Suite

Photoshop

InDesign

Figma

Job description

Reporting to the Director of Marketing and Director of PR, the Marketing and Communications Coordinator will provide daily support and be a contributing member of an extraordinary Communications Team. Here is the impact you’ll make and what we will accomplish together:

Marketing & Communications :

• Coordinate visiting media, vetting incoming requests, making reservations and personalized itinerary details, arrange VIP amenities, update key staff and host media dinners and events, when required. Own internal communication cross-departmentally with operational teams.
• Maintain hotel press kit and online press room with relevant press releases and photos, ensure online press rooms are kept up to date, and maintain media database.
• Coordinate media packages for internal and external stakeholders for all events, partnerships and launches.
• Maintain media database with current contacts, while building new targeted media lists.
• Prepare monthly marketing and public relations reporting, alongside weekly media briefs, resumes and reports as requested.
• Contribute to yearly F&B events calendar, ensuring cross-functional teams are working cohesively.
• Respond to Food and Beverage online reviews.
• Provide regular departmental status updates and circulate communications meeting notes in a timely manner.
• Preparing awards applications and supporting other requests for information.
• Manage Marketing/PR file organization (photo naming, SharePoint docs, etc.)
• Provide administrative support to Director of Sales & Marketing, Director of Marketing and Director of Public Relations.
• Evening and weekend attendance expected as required.
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
• Performs any and all other tasks which are assigned by management.
• Adhering to all Fairmont Hotels & Resorts sales standard and uphold the highest standard of internal and external customer service at all times.
• Miscellaneous assignments as required.

Design

• Create customizing menus
• Banquet Kit updates
• Updates to venue websites
• Creating flat sheets & brochures for sales purposes
• Maintain and update F&B Menus
• Adhere to and maintain brand standards for all guest facing documents
• Graphic design support (in house and external collateral)
• Preparing PowerPoint and other presentations as required

Qualifications

Your experience and skills include:

• 2+ years of experience in creative/art direction, preferably in luxury hospitality or lifestyle brands
• Strong portfolio showcasing branding and design
• Proficiency in design software (Adobe Creative Suite, Photoshop, InDesign and Figma)
• Excellent communication and organizational skills
• Ability to manage multiple projects in a fast-paced luxury environment
• Attention to detail and commitment to excellence