Manufacturing Customer Service Representative

Advantage Personnel; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A growing coatings manufacturer in Mississauga is looking for a Customer Service Representative. The role requires handling customer orders, managing phone calls, and building strong client relationships. Candidates should have 3-5 years of experience in a fast-paced manufacturing environment, excellent communication skills, and proficiency in Microsoft Office. The job offers a pay rate of $21-$22 per hour with Monday to Friday shifts from 8:00 am to 4:30 pm.

Qualifications

• 3-5 years in a fast-paced manufacturing environment.
• Understanding of the manufacturing industry - Coatings experience is a plus.
• Works well under pressure.

Responsibilities

• Receive and process customer orders.
• Manage a large number of phone calls.
• Help build sustainable relationships with each client.
• Resolve customer complaints proactively.
• Assist in production scheduling.
• Provide assistance to the sales team as required.
• Proactive contact with customers.
• Other administrative duties as assigned.

Skills

Strong interpersonal skills

Excellent communication skills

Proven customer support experience

Detail oriented

Ability to multitask

Proficiency in Microsoft Office

Education

High school or higher

Job description

Customer Service Representative

Location: Brampton, ON

Pay Rate: $21-$22 per hour

Shift: 8:00am-4:30pm

Shifts Available: Monday to Friday

Our client, a fast-growing, high-quality specialty coatings manufacturer located in North Brampton, is looking to add a Customer Service Representative who embodies the spirit of growth, adaptability, and innovation to their team.

Responsibilities of Position

• Receive and process customer orders
• Manage a large number of phone calls
• Help build sustainable relationships with each client through trust and a thorough understanding of their needs
• Resolve customer complaints proactively
• Assist in production scheduling
• Provide assistance to our sales team as required
• Proactive contact with customers
• Other administrative duties as assigned

Qualifications

• 3 - 5 years in a fast-paced manufacturing environment
• Understanding of the manufacturing industry - Coatings experience is a plus
• Strong interpersonal skills
• Proven customer support experience
• Prioritizes and multi-tasks with ease
• Excellent communication skills
• The ability to meet deadlines
• The ability to deal with different personalities with ease
• Works well under pressure
• Detail oriented
• Proficiency in Microsoft Office suite - able to learn new software with ease
• The ability to read, write, and speak English

Desired Education

• High school or higher