Manager, UX

Magnet Forensics; Ottawa, Toronto, Southwestern Ontario; On-site; CAD 137,000 - 187,000; Full time

Job summary

A technology company in Ottawa is seeking an experienced UX Manager to lead a user-centered design approach in product development. The candidate will manage project timelines, advocate for user needs, and ensure high-quality design decisions. With over 7 years of UX experience and strong project management skills, you will foster team collaboration while driving innovation. The role offers competitive compensation, generous benefits, and a commitment to continuous learning and inclusive culture.

Benefits

Generous time off policies

Competitive compensation

Healthcare and retirement benefits

Volunteer opportunities

Qualifications

• 7+ years in UX roles, 3+ years in leadership.
• Proven track record of delivering successful UX projects.
• Expertise in user research and managing design processes.

Responsibilities

• Champion a user-centered approach to product development.
• Facilitate collaboration within the UX team and across departments.
• Ensure evidence-based design decisions through research and testing.

Skills

User research

Usability testing

Communication skills

Project management

Education

Bachelor’s/Master’s in Design, HCI, or related field

Job description

Role Overview

The UX Manager is a design leader who champions a user‑centered approach to every aspect of product development.

• This role requires strong communication abilities to align teams, foster collaboration, and advocate for user needs across the organization.
• Technical expertise in UX processes and tools, ensuring high‑quality, evidence‑based design decisions.
• A strategic mindset to drive continuous improvement, integrate UX into business objectives, and shape a long‑term vision for user experience.

Scope & Ownership

• Partner with business leaders to understand needs and enable team success.
• Facilitate collaboration within the UX team and across departments.
• Identify opportunities for new UX projects and initiatives.
• Integrate UX processes into the product development lifecycle.
• Improve UX process repeatability and scalability.
• Manage project timelines, resource allocation, and budgets.
• Evaluate team performance and identify areas for improvement.

Craftsmanship & Quality

• Ensure evidence‑based design decisions through user research, prototyping, and usability testing.
• Act as a link between design, product management, and engineering to align on quality expectations.
• Set high‑quality benchmarks for all design outputs, from visual aesthetics to interaction flows.
• Lead design reviews, provide constructive feedback, and advocate for iteration and refinement.
• Create and maintain workflows that ensure quality at every stage, including critiques and handoffs.
• Track and analyze effectiveness using metrics (e.g., A/B tests, user satisfaction scores).

Communication & Collaboration

• Collaborate closely with other departments to ensure alignment on project and user goals.
• Communicate project status clearly and advocate for the resources the team needs.
• Provide constructive feedback skillfully and actively listen to feedback from others.
• Coach designers on communication skills, helping them present, influence, and collaborate effectively.
• Drive transparency by ensuring decisions, priorities, and rationale are clearly communicated across teams.

Growth Mindset

• View challenges as opportunities for learning and growth.
• Seek and embrace feedback as a tool for improvement.
• Foster a culture of learning, risk‑taking, and idea‑sharing without fear of judgment.
• Cultivate resilience and support the team in bouncing back from setbacks.
• Embrace iteration and promote testing and refining ideas over time.

Qualifications

• Bachelor’s/Master’s in Design, HCI, or related field.
• 7+ years in UX roles, 3+ years in leadership.
• Proven track record of delivering successful UX projects in fast‑paced environments.
• Expertise in user research, usability testing, and managing design processes.
• Strong project management skills, including budgeting and resource planning.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job‑related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$137,900 - $187,000 (CDN) a year

Salary range (min - max)

Position Type: New Position

Magnet is proud to offer benefits such as:

• Generous time off policies
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits

What We Are Looking For

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE

We care about each other and our mission to make a difference in the world.

OWN

We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE

We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE

We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [e-mail] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.