Manager, Governance and Operations (3633)

TD; Canada; Hybrid; CAD 91,000 - 137,000; Full time

Job summary

A major financial institution in Toronto is seeking a Manager for Governance & Operations to lead executive communications in risk management. The ideal candidate will guide board communication and have experience in operational risk management. Strong interpersonal and communication skills are essential, along with a relevant degree and seven years of experience. This role offers a competitive salary and a hybrid work environment.

Benefits

Health and well-being benefits

Career development programs

Flexible working arrangements

Paid time off

Banking discounts

Qualifications

• Seven or more years of relevant experience.
• Experience in operational risk management and reporting.
• Experience with global financial institutions.

Responsibilities

• Lead board and risk committee communication strategy.
• Create executive communication materials.
• Drive continuous improvement in risk reporting.

Skills

Exceptional written communication skills

Verbal communication skills

Visual communication skills

Interpersonal skills

Relationship management

Conflict management

Attention to detail

Ability to manage multiple deadlines

Team player

Solid analytical skills

Education

Undergraduate degree in related discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Risk Management

Pay Details: $91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

TD Description

Our Values

At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behaviour. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

The independent Operational Risk Management (ORM) team works in partnership with the business units and corporate groups of TD Bank Group to further the understanding and management of operational risk across the enterprise.

Technology & Data Risk Management (TDRM) provides independent oversight and challenge to Technology, Cybersecurity and Data Risk Management activities executed by the Technology organization and business groups across the enterprise. They partner with the first line of defence (CIO & CISO organizations and Enterprise Data Management Office) in identifying, reporting, and mitigating Technology, Cybersecurity and Data Risks and provide related subject matter expertise in risk management practices. The group executes 2A requirements in support of the three lines of defence framework.

Job Description

The Manager, Governance & Operations will report to the Senior Manager, Risk Information Services. This position will primarily work in partnership with Technology and Data Risk Management (TDRM) colleagues to provide executive communications planning and execution support for board and risk committee reporting and related activities. The role's accountabilities include, but are not limited to:

• Lead board and risk committee communication strategy, planning and execution to support senior executive-level updates.
• Interface with TDRM executives and senior management to aggregate and develop content to support communication on the management of technology, cybersecurity and data risks across the enterprise.
• Create compelling communication materials including executive decks, memos, and presentations, using crisp clear language relevant to the intended audience.
• Provide guidance and advice to TDRM colleagues related to executive/board-level risk reporting.
• Maintain lateral view and alignment across multiple reports and risk domains.
• Drive continuous improvement in TDRM's risk reporting.

Job Requirements

• Exceptional written, verbal and visual communication skills with the ability to communicate clearly with all levels within TD.
• Experience in operational risk management and reporting, and governance and oversight of internal teams, preferably at a large financial institution.
• Experience with global systemically important banks or other global financial institutions.
• Demonstrated interpersonal and relationship management skills working with all levels of employees and executives.
• Possess solid relationship management skills and the ability to influence without direct authority; effective conflict management skills.
• Demonstrated ability to digest complex information and summarize in a clear, concise fashion (for executive-level consumption).
• Strong ability to work in a fast-paced environment and manage multiple deadlines and priorities.
• A team player with the ability to work independently and as part of a larger team with a proven track record of delivering results by demonstrating the ability to take independent action.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Energetic, enthusiastic, pro-active self-starter - willing to "roll up the sleeves" to deliver results in the short-term while building for the long-term; agile, adaptable, 'can-do' attitude, high degree of responsiveness and initiative.
• Outstanding attention to detail and desire to learn.
• Strong ability and confidence to identify areas of improvement and assess impacts.
• Skilled in Word, Excel, and PowerPoint.
• Experience with artificial intelligence in a risk management context is an asset.

Additional Information:

• Seven or more years of relevant experience.
• Undergraduate degree in a related discipline, is an asset.

#LI-CorporateB

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet