Manager, Field Technology Partner, Burger King, Canada

Popeyes; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading global quick service restaurant company is seeking a Field Technology Manager in Toronto, ON. This role involves overseeing technology support initiatives for Burger King Franchised Restaurants, enhancing systems for operational excellence, and managing incident responses. Candidates should possess over 5 years of IT management experience, a Bachelor's degree, and a strong technical grasp of restaurant technologies. The position requires up to 30-40% travel across Canada and offers a range of progressive benefits focused on wellness.

Benefits

Comprehensive paid parental leave

Free telemedicine

Mental wellness support

Qualifications

• 5+ years of experience in IT service management or technical support.
• Strong understanding of restaurant technology systems.
• Technical knowledge in networking and troubleshooting.

Responsibilities

• Own the strategic roadmap for the Burger King Canada tech stack.
• Manage incident response and resolution for Franchised Restaurants.
• Establish continuous process improvement cycles for technology systems.

Skills

IT service management

Technical support

Information security

Network troubleshooting

Bilingual (English/French)

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Office 365

Tableau

Grafana

Datadog

SQL

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Field Technology Manager plays a critical role in supporting Burger King Franchised Restaurants by leading strategic and tactical technology support initiatives. This role is responsible for driving continuous process improvement, managing service restoration efforts, and ensuring compliance with technical procedures and restaurant technologies.

Location: This position is based in Toronto, ON and will require the ability to travel up to 30–40% across Canada and occasionally to the U.S.

Roles and Responsibilities:

• Own the strategic roadmap for the Burger King Canada tech stack, collaborating with Burger King US counterparts to enhance, deploy and maintain new and existing technologies in restaurant ensuring alignment with business goals and operational excellence.
• Provide leadership for cross-functional teams during technology deployment projects, ensuring alignment with operational priorities and timelines.
• Manage incident response and resolution for Franchised Restaurants to restore normal service operations swiftly, leveraging internal teams to minimize business impact and delivering high levels of service
• Conduct deep-dive technical analyses to identify root causes of issues and drive timely resolutions with vendors and internal teams.
• Establish and lead continuous process improvement cycles for restaurant technology systems, including performance reviews, policy updates, and technology enhancements.
• Manage the relationship and act as the primary point of contact for Burger King Canada technology partners, including tech related inquiries from Franchisees
• Oversee compliance efforts related to BKC technical procedures, data models, and restaurant technologies, ensuring consistent quality and performance.
• Define and manage disaster recovery and business continuity plans for restaurant technology systems.
• Ensure audit readiness and compliance with PCI and data security standards.
• Ability to travel up to 30–40% across Canada and occasionally to the U.S.

Qualifications and Skills:

• 5+ years of experience in IT service management, technical support, or information security, including at least 3 years in a managerial role.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Strong understanding of restaurant technology systems, Point of Sale, Kiosks, Digital Menuboards, Standardized networks, and VSS/CCTV solutions.
• Strong technical knowledge in network troubleshooting, design topology, TCP/IP, VLANs, and routing.
• Experience with enterprise software suites such as Microsoft Office 365, Tableau, Grafana, Datadog, and SQL.
• Familiarity with vulnerability assessment, incident response, and security operations.
• Certifications such as Six Sigma, ITIL Fundamentals, A+, Security+, Network+, CCNA, HDI Service Desk Manager, or Microsoft MCP/MCSE are highly desirable.
• Proven ability to lead cross-functional teams and manage priorities to meet deadlines.
• Bilingual (English/French) proficiency is an asset.

Benefits:

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.