Manager Field Operations

Rogers Communications, Inc.; Surrey; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading telecommunications company is seeking a Manager Field Operations in Surrey, BC. The successful candidate will oversee day-to-day operations, manage and mentor a team of technicians, and ensure excellent customer service. Strong leadership, communication skills, and knowledge of CATV are essential. The position offers robust benefits, including health and well-being programs, employee discounts, and development opportunities.

Benefits

Health and well-being benefits

Generous employee discounts

Leadership development programs

Qualifications

• Knowledge of CATV, CATV plant maintenance, construction, planning, installations, and service experience.
• Strong decision-making skills and good judgment.
• Ability to work various shifts including evenings, weekends, and statutory holidays.

Responsibilities

• Manage and mentor people — recruitment and staffing, coaching and mentoring.
• Build and engage relationships with employees and customers.
• Contribute to delivering exceptional customer experience.

Skills

Strong communication skills

Team building

Decision making

Ability to handle multiple tasks

Education

Supervisory training

Tools

MS Office

Job description

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Manager Field Operations

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We are seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you are ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Who we’re looking for:

We have an exciting opportunity for a Manager, Field Operations Surrey, reporting to the Director, Field Operations. The successful candidate will be accountable for assisting with the day-to-day operations of the Field Operations department, supporting and ensuring a high level of customer service is provided to our customers.

The Manager, Field Operations will be responsible for leading, developing, and motivating a team of field operations technicians to ensure customer experience and technician craft expectations. They will also be accountable for growth and training talent, leading the technician team, and helping the Directors decide and drive priorities in the region.

What’s in it for you?

• We believe in investing in our people and helping them reach their potential as valuable members of our team.
• Discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off Today’s Shopping Choice items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Growth and development opportunities to grow in Field Operations.
• Mentorship from NCC, HE and other roles outside Tech Ops.
• Work for an organization committed to environmental protection.
• Organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity, including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:

• Manage and mentor people — recruitment and staffing, coaching and mentoring, employee development, performance management, compensation recommendations.
• Build and engage relationships with our family of employees and customers — daily communication with team members, monitoring engagement levels.
• Identify and remove barriers to the team or the business.
• Manage and grow the business — roll out of new products, processes and tools; identify opportunities for improving the business.
• Contribute daily to the delivery of an exceptional customer experience — handling customer escalations, monitoring work quality, and providing daily support to the team.
• Be knowledgeable of and ensure the team adheres to all applicable Health & Safety regulations.
• Conduct regular site visits to assess operational performance, address challenges, and ensure compliance with safety regulations.
• Create, manage, and adhere to operational and capital budgets.

What you bring:

• Knowledge of CATV, CATV plant maintenance, construction, planning, installations and service experience is a key element of this role.
• Supervisory training and/or experience with a strong track record of team building is an asset.
• Strong communication skills including presenting ideas, public speaking to large audiences, writing various types of documents for internal and external audiences, facilitating effective meetings.
• Strong decision making skills and good judgment.
• Goal oriented and motivated with the ability to work with the public.
• Ability to handle multiple tasks and work well under pressure to meet specific deadlines.
• Working knowledge of MS Office and Internet applications.
• Ability to work various shifts including evenings, weekends, and statutory holidays.
• Must possess and maintain a valid driver’s license and be able to provide a driver’s abstract annually.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g., British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position’s duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 3033 King George Hwy (7798), Surrey, BC
Travel Requirements: Up to 50%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Field Operations & Installation
Requisition ID: 317524

To support career growth, collaboration, and high-performing teams, all corporate employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ. Posting Notes: Customer Experience

Location: Surrey, BC, CA

Being a Rogers team member comes with some great perks and benefits including:

Health and well-being benefits
Donation matching
Paid time off for volunteering
Wealth accumulation including: Pension plan and Employee stock options
Generous employee discounts
Leadership development, mentorship, and coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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