Manager - Custom Productivity Solutions

Canadian Blood Services; Ottawa; Hybrid; CAD 108,000 - 126,000; Full time

Job summary

A healthcare organization is looking for a Regular Full-time Manager - Custom Productivity Solutions to join their team in Ottawa. This role involves leading IT services for internal clients, focusing on productivity and operational efficiencies. The successful candidate should possess strong leadership skills, experience in Agile methodologies, and the ability to foster collaborative partnerships. This hybrid role requires onsite presence at least 40% of the time, with enriching benefits included.

Benefits

4 weeks' vacation

Annual performance award up to 10%

Comprehensive health benefits

Defined benefit pension plan

Employee discounts and wellness programs

Qualifications

• 6-10 years of progressive leadership experience including business systems implementation.
• Experience managing a development team with strong proficiency in Agile delivery.
• Proven ability to build strong relationships with stakeholders.

Responsibilities

• Lead the department for day-to-day IT support and planning.
• Research and recommend IT solutions to meet business needs.
• Manage relationships with vendors developing or supporting systems.

Skills

Leadership skills

Agile methodologies

Communication skills

Negotiation skills

Business acumen

Education

Post-secondary education in relevant discipline

Tools

MS365

Documentum

OpenText

Job description

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Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on‑site and off‑site work at 2540 Lancaster Road, Ottawa, Ontario, based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in‑person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology

Job posting ID: 8076

Employment status: Regular full‑time

Position's anticipated start date: 2026‑02‑09

Classification: MGMT

Salary/Rate of pay: $108,493 - $125,026

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up‑to‑date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission‑driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular Full‑time Manager - Custom Productivity Solutions to join our Internal Customer Experience team in our Digital Solutions and Technology division.

IT Internal Customer Experience team manages the delivery and operation of IT services related to employee experience and productivity, blood operations, data & analytics and optimization, making IT more effective, reliable and consistent.

Reporting to the Associate Director, Productivity Applications, you will lead the department that serves as the primary point of contact for day‑to‑day Information Systems support and planning for internal IT and functional client groups within your scope. You will be responsible for researching, analyzing, defining, recommending, developing/configuring, testing, implementing, and supporting IT Business Solutions for Canadian Blood Services (CBS), working closely with CBS client groups and ensuring all solutions comply with regulatory requirements.

Formula for success

• Establishes and maintains co‑operative working relationships with client groups and other IT groups to identify business needs, program initiatives or changes requiring information systems development and/or support
• Investigates and recommends solutions for new capabilities and/or enhancements to existing capabilities based on customer requirements.
• Working with the clients, develops the business case and stewards it through the approvals and budgeting process, for the procurement or development of systems identified for implementation.
• Performs regular environment scanning and review of new technology introductions within their domain to guide and advise customers on appropriate options and solutions.
• Consults with other IT teams accountable for infrastructure and operational services to ensure the required hardware, software and operating systems on which the applications operate meet the business requirements for stability, resiliency, scalability and security.
• Manage relationships with vendors that develop, enhance or support the systems.
• Develops and oversees implementation of individual development plans and provides coaching and mentoring to continuously develop team members.
• Provides or arranges the sharing of expertise with customers and other IT teams on systems and business processes within their purview. These include, but are not limited to:
  • Enterprise Content Management (Documentum, OpenText)
  • Quality Management Systems (ETQ)
  • Productivity & Collaboration platforms (MS365)
  • Manages the Employee Adaptability program to drive increased end user adoption of major applications and platforms.

Desired education and skills

• Post‑secondary level education in a relevant discipline from a recognized academic institution.
• Six to ten years of directly related progressive leadership experience including involvement in business systems implementation within a mid‑size organization.
• Experience managing a development team or organization with strong proficiency in Agile methodologies and delivery processes.
• Excellent leadership and team management skills.
• Must have a demonstrated ability to build strong working relationships with stakeholders from various functional areas.
• Influencing without authority and negotiation skills are required in engagements with stakeholders and decision makers.
• Strong communication skills are essential including verbal, written and presentation skills.
• Business acumen to understand business processes and challenges.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 10%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at 2540 Lancaster Road, Ottawa, Ontario at least 40% of the time / 2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• This role may require travel for team meetings, project work, and other work‑related commitments.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you

If this role resonates with you, we encourage you to apply by providing your up‑to‑date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.