Managed Services : System Analyst Tier 1

WBM Technologies Inc; Kelowna; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading IT services company in Kelowna is seeking an IT Support professional to manage day-to-day IT operations for clients. The role involves responding to client requests and providing superior service. Ideal candidates will have strong critical thinking and customer service skills, experience in IT support, and familiarity with O365 and networking. This full-time position offers a competitive salary between $50,000 and $65,000 annually along with comprehensive benefits and advancement opportunities.

Benefits

Competitive salary

Comprehensive pension plan

Personal development program

Qualifications

• Excellent critical thinking skills.
• Great customer service skills.
• Experience in IT support roles.
• O365 experience is beneficial.
• Basic networking knowledge is a plus.
• Certifications such as A+, Network+, Security+ are assets.
• MS-900 & AZ-900 certifications are additional assets.
• A positive attitude and competitive spirit are helpful.

Responsibilities

• Handle day-to-day IT operations for clients.
• Respond quickly to client calls, emails, or chats to resolve issues.

Skills

Critical thinking

Customer service

IT support experience

O365 experience

Basic networking knowledge

Certifications (A+, Network+, Security+)

MS-900 & AZ-900 certifications

Positive attitude

Job description

Location : Kelowna, British Columbia

Team : Service

Type : Full-Time

Salary Range : $50,000.00 to $65,000.00 Annually

We are currently looking to add a team member in Kelowna, BC. Are you looking for an opportunity to build your career in IT?

The Managed Services team at WBM supports many of Western Canada’s leading companies, and our team is growing. In this role, you would be responsible for the day-to-day IT operations for our expanding customer base. This involves responding to client calls, emails, or live chats to resolve various issues, helping users to get back to productive work.

If you are interested in the following, we want to hear from you:

• You want to be part of an elite team of like-minded tech professionals, aiming to provide the best IT experience in the world.
• You thrive in a performance-based environment where success is celebrated, hard work is rewarded, and there is a clear path for advancement.
• You are motivated by feedback and want to control your career growth.
• You want to be part of a winning team that celebrates successes together.
• You believe that the experience is as important as the technical resolution.

Key Qualifications :

• Excellent critical thinking skills
• Great customer service skills
• Experience in IT support roles
• O365 experience
• Basic networking knowledge
• Certifications such as A+, Network+, Security+ are assets
• MS-900 & AZ-900 certifications are assets
• A positive attitude and a competitive spirit are helpful

If this describes you – we look forward to hearing from you!

WBM offers a competitive income and benefits package, with clear opportunities for advancement. Our benefits go beyond health coverage to include a comprehensive pension plan and a personal development program.

Only selected applicants will be contacted for an interview. We thank all applicants for their interest in WBM.

Join our team and write your own story.

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