Luxury Spa & Fitness Guest Services Manager

Fairmont Hotels & Resorts; Banff; On-site; CAD 70,000 - 72,000; Full time

Job summary

A luxury hotel and spa resort in Canada seeks a Spa Guest Services & Fitness Manager to oversee daily operations, ensure excellent guest experiences, and manage wellness programming. Ideal candidates will have a minimum of 3 years of leadership experience in a luxury spa or hospitality setting, possess strong guest service and conflict resolution skills, and have relevant certifications. This position offers competitive salary, benefits, and opportunities for career growth in an extraordinary environment.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts on resort amenities

Qualifications

• Minimum 3 years of leadership experience in a luxury spa, hospitality, or wellness environment required.
• Current CPR & First Aid is an asset.
• Recognized certifications in fitness training and fitness appraisals are an asset.

Responsibilities

• Oversee daily operations of spa reception and wellness programming.
• Ensure compliance with health, safety, and hygiene protocols.
• Monitor staffing and resource allocation during peak times.

Skills

Leadership experience

Guest service

Conflict resolution

Communication skills

Time management

Education

Bachelor's Degree in Business Administration or Hospitality/Spa Management

Tools

Spa/gym management software

POS systems

Microsoft Office Suite

Job description

A luxury hotel and spa resort in Canada seeks a Spa Guest Services & Fitness Manager to oversee daily operations, ensure excellent guest experiences, and manage wellness programming. Ideal candidates will have a minimum of 3 years of leadership experience in a luxury spa or hospitality setting, possess strong guest service and conflict resolution skills, and have relevant certifications. This position offers competitive salary, benefits, and opportunities for career growth in an extraordinary environment.