Loan Operations Specialist

First Northern Bank of Dixon; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional banking institution in Canada is seeking a loan operations specialist. This role involves supporting the lifecycle of loans, ensuring compliance and timely processing. Responsibilities include loan documentation, customer assistance, and maintaining accurate records. Candidates must have a high school diploma, experience in loan operations, and excellent communication and analytical skills. The position offers competitive pay, generous benefits, and room for growth.

Benefits

Excellent compensation and benefits

Generous time off programs

Profit-sharing

Discounted stock purchase program

Growth and development opportunities

Qualifications

• Minimum of 4 years of experience in loan operations or processing.
• Thorough knowledge of loan products and servicing policies.
• Good knowledge of property and liability insurance practices.

Responsibilities

• Review loan files for completeness and prepare documentation.
• Act as a point of contact for borrowers and colleagues.
• Ensure all documentation meets regulatory guidelines.
• Process loan payments and manage escrow accounts.
• Maintain accurate files and prepare reports.

Skills

Communication

Accuracy and Thoroughness

Time Management

Judgement and Discretion

Professionalism

Analytical Skills

Collaboration

Ambition

Compliance

Education

High school diploma or equivalent

Associate degree in finance, Business, or a related field

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Fiserv Premier Navigator

F.I.S. Horizon

Laser Pro loan documentation software

Job description

Career Opportunities with First Northern Bank of Dixon

A great place to work.

Careers At First Northern Bank of Dixon

Current job opportunities are posted here as they become available.

This position is responsible for supporting and overseeing the administrative and processing tasks related to the entire lifecycle of a loan, from application to payoff. They ensure all loan activities are processed accurately, timely, and in compliance with internal policies and federal/state regulations. The role is an integral part of the lending process, ensuring a smooth and accurate experience for both customers and internal staff.

Responsibilities

• Loan Processing & Documentation: Reviewing loan files for completeness and accuracy, preparing loan packages and documents (e.g., using LaserPro software), inputting data into core systems (Fiserv, F.I.S.), and ensuring proper and timely execution.
• Customer Service: Acting as a secondary point of contact for borrowers and a primary point of contact for colleagues, answering inquiries, and resolving issues related to the lifecycle of a loan, promptly and professionally.
• Collateral & Compliance: Collecting title work and insurance for adequacy; perfecting liens (UCC filings, titles); and ensuring all documentation meets regulatory guidelines (e.g., HMDA, CRA, Flood).
• Financial Transactions & Servicing: Processing loan payments, disbursements of funds, payoffs, and draw requests, as well as managing escrow accounts to track and pay for insurance and property taxes, and balancing general ledger accounts.
• Reporting & Auditing: Maintaining accurate electronic and hard copy files, tracking exceptions (missing documentation), preparing various reports for management, 3 rd parties (e.g., Freddie Mac) or auditors, and assisting with internal/external audits as requested.
• Process Improvement: Identifying and recommending improvements to loan operation systems and procedures to enhance efficiency and productivity.

What You’ll Need to be Successful

• Communication – well-developed verbal/written communication skills and interpersonal skills; ability to speak, read, write and understand English well
• Accuracy and Thoroughness – strong attention to detail with the ability to work efficiently and accurately
• Time Management – excellent organizational skills, including ability to prioritize to meet deadlines; ability to work under deadlines and perform highly detailed work on multiple, concurrent tasks
• Judgement and Discretion – ability to exercise independent judgment in decision making and to maintain confidentiality of customer information
• Professionalism – ability to represent the Bank in a professional, positive manner
• Analytical Skills – ability to analyze and solve problems
• Collaboration – ability to work effectively with different level of staff and departments within the First Northern Bank team
• Ambition – ability and willingness to learn and apply new information or skills
• Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

Qualifications

• A high school diploma or equivalent is required
• Associate degree in finance, Business, or a related field preferred or equivalent work experience in a similar position
• A minimum of 4 years of experience in loan operations, processing, or banking Required.
• Thorough knowledge of loan products, loan servicing and policies and procedures is required
• Experience with property and liability insurance practices and regulations and escrow disbursement practices preferred
• Good working knowledge of Microsoft Outlook, Excel, Word with the ability and willingness to learn new programs and software
• Experience with Fiserv Premier Navigator software, F.I.S. Horizon Software, Imaging and Director software and Laser Pro loan documentation software a plus
• Experience with Investor reporting and Secondary markets
• Experience with Freddie Mac loan level reporting and Electronic Default Reporting, a plus

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Hourly): $27.00 - $30.00/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.