Licensed Optician-Cambridge, on-Lenscrafters

ESSILORLUXOTTICA GROUP; Cambridge; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading vision care company in Cambridge, Canada, is seeking a Part-Time Store Associate for LensCrafters. The ideal candidate will have strong customer service skills, a high school diploma, and experience in optical dispensing to provide exceptional care and service to customers. This role involves fitting glasses, managing customer satisfaction, and maintaining store standards. Competitive compensation and benefits are offered.

Benefits

Health care benefits

Paid time off

Employee discounts

Qualifications

• High school diploma or equivalent is required.
• Must have state licensure for optical dispensing.
• Experience in customer service and optical retail preferred.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescriptions accurately.
• Assist team with complex product needs.

Skills

Customer service skills

Knowledge of current store merchandise

Strong basic math skills

Selling skills

Optical dispensing experience

Education

High School graduate or equivalent

State Licensure

Tools

iPad/tablet

POS systems

Job description

Store Location & Position

Store #: 001909 LensCrafters. Position: Part-Time.

About LensCrafters

LensCrafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life, learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. That’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions.

Responsibilities

• Welcome all customers and set expectations.
• Custom fit glasses and precisely place prescription in lenses.
• Act as a leader in optical acumen.
• Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
• Assist team with complex product needs and prescriptions.
• Use technology accurately and thoroughly despite time pressure and customer volume, maintaining exceptional product knowledge and appropriate tool usage.
• Proactively explore root causes of issues, forward‑think, ensure customers are satisfied and expectations exceeded, and solve problems.
• Multitask, prioritize, and manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs and competencies.
• Take pride in store appearance, help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Be resourceful, self‑motivated, with a desire for continual learning, improvement, and results.
• Adhere to company policies and procedures, including discounts, promotions, and inventory management.

Basic Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills—ability to use and carry an iPad/tablet.
• Familiarity with POS, computers, and calculators.
• Embrace new technology and change.

Preferred Qualifications

• Previous customer service and retail experience.

Benefits & Compensation

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan that complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EEO & Reasonable Accommodation

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.