Legal Technology Associate Consultant - Onit/Evisort/Litify/Salesforce

Harbor; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading provider in legal consulting is seeking a detail-oriented Associate Consultant to assist in software implementation and support. The role involves working with vendor applications, understanding client business processes, and communicating technical concepts clearly. The ideal candidate will have 3-8 years of relevant experience, strong analytical skills, and the ability to work effectively in a remote/hybrid setting.

Qualifications

• 3-8 years of relevant experience in software.
• Strong understanding of the software development lifecycle.
• Experience in vendor application support.

Responsibilities

• Provide vendor application support and assist in software implementation projects.
• Work closely with vendors and client resources.
• Analyze client issues and provide effective resolutions.
• Communicate complex technical concepts clearly.

Skills

Detail-oriented

Proactive

Strong communication skills

Analytical skills

Experience with Onit, Evisort, Ironclad, TeamConnect, Litify/Salesforce

Understanding of business process automation tools

Ability to communicate complex concepts to non-technical stakeholders

Job description

Overview

Harbor seeking a detail-oriented and proactive Associate Consultant with 3-8 years of relevant experience in software such as Onit, Evisort, Ironclad, TeamConnect, and Litify/Salesforce. The ideal candidate will have a solid understanding of business process automation tools, platform-based configurable products, and the software development lifecycle. This role requires strong communication and analytical skills to effectively support and implement software solutions while serving as a trusted advisor to both technical and non-technical stakeholders.

This is a remote/hybrid position with a preference for candidates in the Moncton, New Brunswick area but the position can be remote in Canada as well.

Responsibilities

• Provide vendor application support and assist in software implementation projects.
• Work closely with Harbor, vendors, and client resources to support data migration and integration development projects.
• Be open to learning new technologies to support Harbor implementation projects.
• Work closely with clients and internal Harbor team to understand their business processes and configure solutions accordingly.
• Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
• Act as a customer advocate within the organization, ensuring customer needs are understood and met.
• Build and maintain strong relationships with cross-functional teams including product, engineering, and customer success.
• Analyze client issues, troubleshoot problems, and provide effective resolutions in a timely manner.
• Set accurate expectations with customers and proactively communicate updates throughout the support lifecycle.
• Manage multiple tasks and projects simultaneously under tight deadlines.
• Maintain high responsiveness and attention to detail in a fast-paced environment.

About Us

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Legal, Information Technology, and Consulting

Industries

• Business Consulting and Services
• IT Services and IT Consulting
• Legal Services