Lead Quality Engineer, Group Benefits Claims Technology

Manulife Financial; Southwestern Ontario; Hybrid; CAD 113,000 - 211,000; Full time

Job summary

A leading financial services company in Southwestern Ontario seeks a Lead Quality Engineer to enhance health and dental benefits technology. This role involves leading quality engineering practices, defining quality standards, and developing automated testing strategies. Ideal candidates will have extensive experience in test automation frameworks, API testing, and CI/CD pipelines, while promoting a culture of quality within agile teams. The position offers a flexible work environment and competitive salary.

Benefits

Customizable health benefits

Retirement savings plans

Paid time off program

Qualifications

• Expertise in test automation frameworks and methodologies, including Selenium, Playwright, Robot Framework.
• Strong understanding of API testing, CI/CD pipelines, and cloud environments.
• Hands-on experience in automated testing, quality assurance metrics, and defect analysis.

Responsibilities

• Lead and mature QE practices for Group Benefits Claims Technology.
• Define and maintain quality standards, metrics, and automated testing strategies.
• Develop and maintain automated test suites for various testing types.

Skills

Test automation frameworks

API testing

CI/CD pipelines

Cloud environments

Defect analysis

Selenium

Playwright

Robot Framework

Bruno

Tools

JIRA

Azure DevOps

GitHub

Job description

Join our GB-Claims Engineering team! We are transforming the health and dental benefits experience to make it simple, intuitive, and personalized—so we become a trusted health partner. As Lead Quality Engineer, you’ll play a critical role in ensuring our systems deliver on this promise by embedding quality engineering practices across our technology ecosystem.

Position Responsibilities

• Lead and mature QE practices for Group Benefits Claims Technology.
• Define and maintain quality standards, critical metrics, and automated testing strategies, including data synthetics for test automation.
• Develop and maintain automated test suites for functional, integration, and end-to-end testing across five squads operating under the Scaled Agile Framework Agile Release Train model.
• Establish accountability for quality engineering within squads and build succession planning through coaching and mentoring engineers.
• Act as a conduit across Group Benefits technology teams, ensuring consistent quality across back-end services, front-end applications, and external integrations.
• Collaborate using JIRA, JIRA Xray (for test case management), Azure DevOps, and GitHub for planning, execution, and reporting.

Required Qualifications

• Expertise in test automation frameworks and methodologies, including Selenium, Playwright, Robot Framework, and Bruno.
• Strong understanding of API testing, CI/CD pipelines, cloud environments, and data-driven testing strategies.
• Hands‑on experience in automated testing, quality assurance metrics, and defect analysis.
• Ability to lead technical practices and influence collaboration and strengthen partnerships.
• Growth mindset with a passion for mentoring engineers and driving continuous improvement.
• AI‑assisted test case generation: Use AI to process user stories and technical requirements to automatically create test cases and scripts.
• Synthetic data generation: Apply AI to produce realistic test data for better coverage.
• Defect prediction and prioritization: Leverage machine learning to identify high‑risk areas and optimize testing efforts.

Preferred Qualifications

• SAFe methodology.
• Familiarity with enterprise‑scale quality engineering in complex ecosystems.
• Background in Group Benefits industry or Financial Services.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。
我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。
我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.