Lead Front Store

Sobeys; Dartmouth; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Dartmouth, Nova Scotia, seeks a Supervisor of Customer Service to enhance customer experiences through effective leadership and management of team members. The ideal candidate will have strong communication skills, a high school diploma, and supervisory experience. Responsibilities include coaching staff, managing scheduling and performance, ensuring adherence to procedures, and maintaining a positive shopping environment. Benefits include competitive pay, comprehensive health coverage, and an in-store discount program.

Benefits

Competitive Benefits Package

10% in-store discount

Learning and Development Resources

Paid Vacation and Days-off

Qualifications

• 1 year supervisory experience is required.
• Ability to lift up to 50lbs and stand for long periods.
• Full knowledge of Front Store operations and programs is necessary.

Responsibilities

• Ensure superior customer service by coaching well-trained staff.
• Manage CSA’s including scheduling and performance management.
• Conduct and coordinate new hire orientation/on-boarding process.

Skills

Above average communication skills

Interpersonal Skills

Decision Making/Problem Solving

Managing for Results

People Development

People Management

Team Leadership

Enthused Selling

Education

High school diploma

Undergraduate Degree

Tools

SAP

Chainware

POS

Job description

Requisition ID: 193305
Career Group: Pharmacy Careers
Job Category: Retail - Front End
Travel Requirements: 0 - 10%
Job Type: Full‑Time

Country: Canada (CA)
Province: Nova Scotia
City: Dartmouth

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well‑trained staff. The Supervisor will provide management and leadership to all CSA’s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor will also provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses. Actively contributes to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

People Leadership

• Provide customer service excellence to meet customer and employee needs
• Create a coaching and development culture for all employees which embraces a passion for health and wellness
• Supervise and provide support to all CSA’s
• Manage CSA’s by scheduling, recruiting and performance management
• Manage the hiring process for Front Store CSA’s
• Conduct and coordinate new hire orientation/on‑boarding process
• Manage store operations as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide superior customer service to meet customers needs
• Resolve customer issues

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered
• Ensure that WHMIS, OH&S and other regulatory requirements and procedures are implemented and maintained

Financial

• Perform administrative duties as required
• Balance cash according to company policies
• Identify and correct cash discrepancies
• Complete daily sales reporting
• Perform payroll functions
• Manage cash office expenses

Personal/Professional Development

• Thoroughly understand all relevant company programs
• Attend training as required
• Maintain knowledge of current industry trends

Employee Engagement

• Be known as the “employer of choice” by actively supporting an environment of employee engagement

Other Duties

• Provide feedback for continuous improvement
• Assist in all store functions as required
• When required, responsible for management of keys and secure lock‑up of store
• Responsible for ensuring that OH&S and other regulatory requirements and procedures, are implemented and maintained
• Other duties as required

What you have to offer:

• Above average communication skills (both oral and written)
• Full knowledge of Front Store operations and programs
• Proficient use of SAP, Chainware and POS
• Full knowledge of total store operations and policies

Required

• High school diploma
• 1 year supervisory experience

Preferred

• Undergraduate Degree
• A combination of education and experience may be considered

Customer Service

• Interpersonal Skills
• Job Knowledge
• Decision Making/Problem Solving
• Managing for Results
• People Development
• People Management
• Team Leadership
• Enthused Selling

Physical Requirements

• May be required to lift up to 50lbs
• Two‑person lift required for weights exceeding 50lbs
• Ability to stand for long periods of time
• Physical work including, but not limited to, bending, lifting, and reaching
• Exposure to varying temperatures over short periods of time
• Exposure to sanitation and cleaning chemicals
• Flexible hours and overtime

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

The salary range for this position in British Columbia is -. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.

Our Total Rewards programs, for full‑time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short‑ and long‑term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in‑store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top‑up
• Paid Vacation and Days‑off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.