Laboratory Administrative Assistant

Olive Fertility Centre; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A fertility healthcare provider in Vancouver is seeking a Laboratory Administrative Assistant to provide crucial administrative support for lab operations. The ideal candidate will have at least 2 years of relevant experience, ideally as a Medical Office Assistant. Responsibilities include managing embryo shipments, patient communication, and maintaining accurate records. This full-time position offers a pay rate starting at $25 per hour and includes various benefits like dental care and paid time off.

Benefits

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match

Vision care

Qualifications

• Minimum of 2 years of administrative experience required.
• Completion of Medical Office Assistant certification program is essential.
• Must be able to type 60 WPM.

Responsibilities

• Provide administrative support for the lab and patients.
• Organize shipping and receipt of embryos, eggs, and sperm.
• Manage communication and paperwork with patients.

Skills

Problem-solving

Microsoft Office

Communication

Data tracking systems

Fluency in English

Education

Medical Office Assistant certification

Grade 12 graduation

AEC / DEP or Skilled Trade Certificate

Tools

EMR

Job description

Laboratory Administrative Assistant

Department: Laboratory

Reports To: Laboratory Director

Location: Vancouver

Work Schedule: Monday – Friday. 7.5 hours/day, 37.5 hours/week

Overview

Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre: Reporting to the Laboratory Director, the Laboratory Administrative Assistant is pivotal to the organization – this role focuses on providing confidential administrative support for the lab and our patients. This role will be supervised on a day-to-day basis by the Andrology supervisor and other laboratory staff.

Key Areas of Involvement Include

• Organize the shipping and receipt of embryos, eggs, and sperm.
  • Track all shipments out to ensure safe arrival.
  • Enter patients into EMR if not already present.
  • Ensure all shipping consents are signed and witnesses/notarized.
  • Ensure all infectious disease results have been received – follow up with patients and/or clinic for any missing results.
  • Confirm paperwork with embryologists and doctor before approving shipment.
  • Notify lab team of incoming shipments so lab staff are available for unpacking and tracking.
• Discards – Handles all communication, appointments, paperwork, consent signing, and communication with patients and appropriate staff.
• Manages all PGT-A & PGT-M results for treatment cycles, GCs, physicians, patients, and staff.
• Chart prep and review for Andrology & Embryology patients.
• Attend and participate in all Laboratory Department meetings.
• Catalogue all Embryology & Andrology records both digitally and physically.
• Review consent forms with patients and follow up on missing consent forms and other documentation.
• Reviewing laboratory consent forms and sending consent forms to patients.
• Assist with packing and shipping of biological substances.
• Record keeping for all Andrology and Embryology specimens & reports.
• Perform other related duties as assigned.

Qualifications

Education, Training and Experience

• Grade 12 graduation, completion of the Medical Office Assistant certification program plus two (2) years recent, related experience or an equivalent combination of education, training, and experience.

Skills and Abilities

• Independent and confident with excellent problem-solving skills.
• Ability to prioritize and adapt.
• Ability to discuss intimate medical topics in a professional, compassionate manner.
• Professional & friendly demeanor.
• Ability to communicate effectively with a variety of healthcare professionals.
• Proven ability creating effective tracking systems.
• Ability to quickly adapt to varying needs of organization.
• Proficient in Microsoft Office, experience with EMR, and able to type 60 WPM.
• Ability to speak and write fluently in English.
• Physically able to carry out the duties of the role.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $25.00 per hour

Benefits

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate

• Vancouver, BC V5Z 3X7: reliably commute or plan to relocate before starting work (required)

Education

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience

• Administrative: 2 years (required)

Work Location: In person