IT Technician, Hospitality Technology

Canucks Sports & Entertainment (CSE); Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading sports and entertainment organization in Vancouver is seeking an IT Technician (Hospitality) to ensure exceptional technical support for point-of-sale systems and restaurant technology. The role requires a degree in technology or business and 1-2 years of relevant experience. Responsibilities include deploying systems, providing technical support, and being adaptable to varying schedules. Ideal candidates should possess strong communication skills and a customer-focused attitude, as well as the ability to thrive in a dynamic team environment.

Qualifications

• 1-2 years of experience in related roles within Hospitality, Retail, or Sports & Entertainment.
• Knowledge of digital signage and retail software.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Deploy and support POS systems and restaurant technology.
• Provide technical support for arena operations and off-site business units.
• Record and resolve end-user technical issues.

Skills

Point-of-sale systems

Customer service skills

Hardware troubleshooting

Communication skills

Organizational skills

Education

Degree in technology or business-related discipline

Tools

Payment platforms

Inventory management software

Job description

Position:

IT Technician (Hospitality)

Department:

Information Technology

Reports to:

Manager, IT Hospitality

Position Summary

The IT Technician (Hospitality) plays a crucial role within the Technology team, delivering exceptional customer service and technical expertise for Toptable Group, Canucks Sports & Entertainment, and Aquilini Investment Group. This position focuses on deploying, administering, and maintaining technology critical to operational success, with a strong emphasis on point-of-sale (POS) systems and payment solutions. These systems primarily support Toptable restaurants, arena operations at Rogers Arena and Rogers Forum, and other off‑site business units. The role is hands‑on, involving on‑site deployments, maintenance, and event support as required. Flexibility is essential to accommodate operational schedules across restaurants and live events.

Essential Duties And Responsibilities

(Other duties may be assigned as required)

• Deploy and support POS systems, payment platforms, and restaurant technology across Toptable Group, ensuring an on‑site presence when required to deliver excellent IT support and service.
• Provide technical support and assist with technology and POS deployments for arena operations (Rogers Arena, Rogers Forum) and other off‑site business units, including event‑related technology needs.
• Collaborate with the broader technology team to assist in solution design and project delivery.
• Record, track, elevate, and resolve end‑user technical issues and requirements promptly, whether received via phone, email, or in person.
• Create and maintain comprehensive documentation to support operational continuity as well as developing reference and training materials to provide end‑user training.
• Assist in evaluating and selecting appropriate hardware and software solutions to meet business needs.
• Proactively identify potential technical issues and improvement opportunities to minimize disruptions and enhance performance.
• Participate in small projects such as small‑scale deployments, assisting with rollouts, and supporting technology upgrades across business units.
• Work a flexible schedule to accommodate restaurant operations and event requirements, including evenings, weekends, and holidays as needed.

Required Experience And Qualifications

• Degree in a technology or business‑related discipline, with 1‑2 years of experience in related roles within Hospitality, Retail or Sports & Entertainment.
• Experience with and knowledge of point‑of‑sale and payment systems, inventory management, digital signage, and retail software is essential.
• Basic understanding of hardware troubleshooting, including common issues with printers, peripherals, and network‑connected devices, with the ability to follow diagnostic steps or elevate appropriately.
• Excellent communication skills with an ability to interact in a professional and friendly manner and explain technical issues clearly to non‑technical users.
• Excellent customer service skills, having patience, empathy, and a customer‑focused attitude to ensure user satisfaction.
• Ability to thrive in a fast‑paced, team‑oriented environment.
• Highly organized and detailed, with the ability to balance priorities, multitask and manage time effectively sometimes without direct supervision.
• Solid problem solving and troubleshooting skills coupled with a willingness to learn.
• Ability to travel and possess a valid driver’s license and vehicle.
• Ability to work flexible, extended hours, as required.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.