IT Technician

La Maison Simons; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail company located in Quebec is seeking an IT Technician who is passionate about technology and adept at solving IT problems. This role involves providing technical assistance, managing support requests, diagnosing workstation issues, and improving IT service efficiency. The ideal candidate will have 3 to 5 years of experience in technical support and a Diploma of College Studies in Computer Science, alongside strong customer service orientation and bilingualism in French and English. Comprehensive benefits include group insurance and training services.

Benefits

Telemedicine service

Employee Assistance Program

Group insurance

RRSP plan with employer contribution

Discount on purchases

Cafeteria service

Qualifications

• 3 to 5 years of experience in technical support.
• Ability to analyze and resolve technical issues independently and efficiently.
• Strong customer service orientation and excellent communication skills.

Responsibilities

• Provide technical and application support to users.
• Diagnose and resolve issues related to workstations, software and peripherals.
• Collaborate with other IT team members for service improvement.

Skills

Technical support experience

Windows environments

Microsoft 365 suite

Collaboration tools (Teams, Outlook, OneDrive)

JIRA

Confluence

Bilingualism (French/English)

Education

Diploma of College Studies (DCS) in Computer Science

Job description

Are you passionate about technology and enjoy helping people solve their IT problems? Are you looking for a dynamic environment where your expertise truly makes a difference every day? The role of IT Technician is made for you! You will be responsible for providing technical assistance to users, ensuring the proper functioning of computer equipment, and contributing to the overall efficiency of IT services.

Key Responsibilities

• Provide technical and application support to users.
• Support operations in the management of enterprise systems.
• Diagnose and resolve issues related to workstations, software and peripherals.
• Install, configure, and update computer equipment (desktops, laptops, etc.).
• Manage support requests through a ticketing system.
• Document interventions, solutions, and procedures in the knowledge base.
• Perform user account management (creation, modification, deletion).
• Participate in maintaining and updating the equipment inventory.
• Apply cybersecurity best practices and raise user awareness when needed.
• Collaborate with other IT team members to ensure continuous service improvement.
• Suggest improvements to existing processes and tools.
• Participate in training or mentoring less experienced colleagues.

Desired Profile

• 3 to 5 years of experience in technical support.
• Diploma of College Studies (DCS) in Computer Science.
• Good knowledge of Windows environments, Microsoft 365 suite, collaboration tools (Teams, Outlook, OneDrive), JIRA, and Confluence.
• Ability to analyze and resolve technical issues independently and efficiently. Strong employee service orientation, excellent communication skills, and a professional attitude.
• Strong customer service orientation, excellent communication skills, and a professional attitude.
• Good organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work in a team and collaborate with various departments.
• Bilingualism (French/English) required or considered an asset, depending on the company’s context.
• Must be available one evening and one weekend day.

Benefits Available

• Telemedicine service and Employee Assistance Program for staff and their families.
• Group insurance and RRSP plan with employer contribution.
• Full training facility with changing rooms and kinesiology services.
• Discount on purchases at La Maison Simons.
• Cafeteria service offering a varied and affordable menu.

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