IT Helpdesk Specialist

Fortinet, Inc.; Burnaby; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading cybersecurity company is seeking an IT Specialist to ensure the secure operations of networks. You'll be responsible for providing technical assistance, resolving system issues, and maintaining daily computer performance. Ideal candidates should have over a year of support experience and a Bachelor's degree in Computer Science or Engineering. The position offers a salary between $65,000 - $80,000 annually, along with comprehensive benefits including health coverage, retirement plans, and paid time off.

Benefits

100% company paid medical, dental, and vision coverage

Health Spending Account

Competitive Paid Time Off

Qualifications

• Over 1 year of IT support experience.
• Experience with Windows AD, Windows, Mac OS, and Linux.
• Good understanding of LANs, WANs, DNS, DHCP, VPNs.

Responsibilities

• Provide technical assistance for queries related to systems.
• Maintain daily performance of computer systems.
• Resolve technical problems with LANs and WANs.

Skills

Technical assistance and support

Problem-solving

Strong communication skills

Multi-tasking

Understanding of IP Networking

Education

Bachelor's Degree in Computer Science or Engineering

Tools

ITSM tools

Endpoint management tools

Client disk encryption

Job description

Join the Fortinet team in anIT Specialistrole where you will be responsible for the secure operation and administration of our networks!

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, through ticket system or over the phone.
• Write training manuals.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.

Job Experience Required:

• 1+ years in overall IT support experience
• Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
• Ability to multi-task in a dynamic environment with changing priorities
• Support experience for Windows AD, Windows, Mac OS, and Linux
• Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
• Team/results-oriented, flexible, proactive, self-starter
• Strong communication skills, both written and verbal, and organization skills

Educational Requirement:

• Bachelor's Degreein Computer Science or Engineering preferred

The Canada base salary range for this full-time position is expected to be between $65,000 - $80,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.