Intensive Case Management Worker - Community Crisis & Addictions Safety Team

Homes First Society; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Toronto is looking for a dedicated individual to support clients facing homelessness. The role involves building relationships, providing harm reduction education, and assisting with access to essential services. Candidates should have experience in case management and a strong understanding of addiction issues. This is a full-time, permanent position with a salary of $28.76 per hour.

Qualifications

• Minimum one year of related experience.
• Experience with case management software systems.
• Knowledge of navigating the criminal justice system is an asset.

Responsibilities

• Build working relationships with clients who have complex needs.
• Support clients living rough and at the shelter.
• Conduct assessments to inform support plans.

Skills

Harm reduction skills

Conflict resolution

Ability to complete reports

Knowledge of mental health and addiction

Education

Post-secondary education or equivalent

Tools

Case management software

Microsoft Office

Job description

Mission Statement

Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type

Full-time, Permanent

Location

Any Homes First Shelter

Hours of Work

Monday to Friday, 12 pm to 8 pm

Salary : $28.76 / hour

Job Description

• Build working relationships with clients who have complex needs inside and outside the shelter.
• Support clients living rough (in encampments, tents, outside) and at the shelter with complex needs to access shelter services, harm reduction supports, and treatment access.
• Support clients to develop harm reduction plans to utilize harm reduction techniques and technologies to mitigate overdoses.
• Collaborate with safe supply clinics, pharmacies, and primary care providers.
• Assist clients in accessing shelters, services, resources, and housing.
• Conduct perimeter walks around shelter(s).
• Accompany clients into the community as needed to provide support and services.
• Make referrals to addiction, harm reduction, mental health, and physical health supports and services.
• Provide harm reduction education to clients individually and in groups.
• Share client information with team members to help develop crisis and support plans.
• Complete assessments to inform support and crisis plans.
• Develop, implement, and monitor individual support and crisis plans for clients.
• Respond to conflicts using crisis intervention, discretion, and prevention skills.
• Work from a Housing First, Harm Reduction, and Trauma-Informed Care philosophy.
• Regularly visit clients to update assessments, support plans, and obtain consents.
• Receive training to respond to overdoses using oxygen, oximeters, intramuscular naloxone, and nasal naloxone.
• Maintain accurate client documentation and reports, and contribute data for organizational reports.
• Perform other duties as required.

Qualifications

• Minimum one year of related experience, post-secondary education, or equivalent.
• Ability to compile information and complete reports.
• Experience with case management software systems.
• Strong harm reduction skills.
• Experience in conflict resolution and negotiation.
• Knowledge of mental health and addiction issues with relevant experience.

Additional experience with these issues

• Individuals lacking primary health care or struggling with medication adherence.
• Experience with harm reduction approaches and referrals.
• Knowledge of navigating the criminal justice system; court, probation, legal clinics, police (asset).
• Professional boundaries and communication skills.
• Certificate in Homelessness Harm Reduction (preferred).

Considered an asset

• Knowledge of group dynamics.
• Proficiency in Microsoft Office.
• Certificates in First Aid, CPR, Crisis Prevention, and Intervention.
• Ability to work evenings.
• Experience with homelessness, diversity, anti-discrimination, systemic issues.
• Ability to lift 20 pounds.

Work environment

Work environment may include exposure to smoke.

Homes First is committed to accessibility and inclusion. We support barrier-free employment practices in compliance with AODA. Please inform us of any accommodations needed during the recruitment process.