Inside Sales Representative

Doman Building Materials Group; Quebec; On-site; CAD 40,000 - 50,000; Full time

Job summary

A prominent construction materials company in Maskinonge is seeking an Inside Sales Representative to provide exceptional customer service and manage orders. The ideal candidate will handle inbound and outbound calls, support customers with their needs, and coordinate logistics. Strong bilingual communication skills in French and English are essential for success in this role. This full-time position offers a competitive base salary, annual bonuses, and comprehensive health benefits.

Benefits

Base salary (no commissioned sales)

Annual discretionary bonus

Group pension plan

Health benefits

Qualifications

• Bilingual (French and English) is required for all candidates.
• Sales experience and general knowledge of the building industry are advantages.

Responsibilities

• Answer customer calls for orders and inquiries promptly.
• Sell treated lumber and related products effectively.
• Coordinate logistics and delivery schedules for products.
• Handle credits and returns accurately.

Skills

Excellent customer service skills on the phone

Demonstrated ability to anticipate customer needs

Comfortable with conducting outbound phone calls

Experience coordinating timely product delivery

Working knowledge of building industry

Proficient with MS Office applications

Strong computer literacy

Excellent French and English communication skills

Self-driven and motivated

Education

High school graduation

Formal sales training

Job description

Overview

Inside Sales Representative
Maskinonge, QC

Full-Time - On Site

QWP-QC-MAS-074-120525

Summary

The Inside Sales Representative plays a key role in establishing positive first impressions and customer service excellence in laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members.

The primary responsibility is to support and partner with customers to assess current and projected needs. Value is brought to the customer and the Company when an understanding of market direction and forces is aligned to be advantageous for both. This position is responsible for the province of Quebec, Eastern Ontario, and northern New Brunswick.

Reporting Structure

The Inside Sales Representative reports to the Vice President and works in day-to-day collaboration with the Plant Manager.

Responsibilities

Inbound Calls and Sales Orders

• Promptly answer customer phone calls for orders, quotes, and inquiries.
• Determine customer requirements and secure the maximum invoice value for the order.
• Sell treated lumber, treated plywood, and treated posts on short- and long-term bookings.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Enter orders efficiently and accurately into the order system, including all EDI orders.
• Maintain regional treated lumber price list.
• Relay vital information to operations team members.
• Promptly and accurately handle credits and returns.
• Resolve problems promptly by clarifying issues, researching and exploring solutions, implementing them, and escalating unresolved problems as needed.
• Assist in coordination of treated wood products at treated mill facilities.
• Assist in coordinating logistics and transportation of treated products (inbound and outbound).
• Work with shipping to determine customer shipment schedules.

Outbound Calls

• The purpose is to fill delivery trucks; follow up on orders; and offer sales promotions. Every opportunity is used to increase order value.
• Focus on outbound calls to customers with the ability to offer immediate quotes or provide quotes promptly.
• Use CRM to record follow up calls.

Knowledge, Skills, and Abilities

Sales

• Excellent customer service skills on the phone
• Demonstrated ability to anticipate customer needs
• Comfortable with conducting outbound phone calls to existing customers

Supply Chain and Logistics

• Experience coordinating cost effective and timely delivery of products to customers.

Technical

• Able to quickly learn technical information specific to the building industry
• Working knowledge of wood frame residential construction is an asset

Other

• Highly proficient with MS Office applications and strong computer literacy
• CRM experience is considered an asset
• Aptitude for numerical calculations
• Excellent French and English communication skills with capacity to influence sales over the phone
• Self-driven and motivated to work independently as well as part of a team

Education

• High school graduation is a requirement
• Formal sales training is desirable

Linguistic Requirements

• Bilingual (French and English) is a requirement

Benefits and Compensation

• Base salary (no commissioned sales)
• Annual discretionary bonus based on plant results
• Group pension plan
• Health benefits

Employment Details

Employment Status: Monday to Friday, full-time, year round

Work Location: 50 rue Saint-Denis, Maskinongé (Québec) J0K 1N0

Note: Must have own transportation

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.

Applicant information: We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Applicants must be legally entitled to work in Canada without sponsorship.

We thank you for your interest; however, only those selected for an interview will be contacted.