Inside Sales Representative

Sinclair Supply; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading wholesale distributor in Calgary is seeking an Inside Sales Representative. The ideal candidate will support customers with their purchases, maintain product knowledge in the HVAC industry, and deliver exceptional service. This role emphasizes a strong customer service background and teamwork. Competitive compensation and benefits are offered.

Benefits

Generous vacation allowance

Investment in growth and development

Health and wellness benefits

Qualifications

• Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment.
• Outstanding history of building and fostering strong relationships with customers, vendors and teammates.
• Comprehensive product knowledge and willingness to continually learn about new product offerings.

Responsibilities

• Assist customers with their purchases in-store and over phone or email.
• Relay delivery dates, inventory, and promotions between vendors and customers.
• Monitor internal stock and inform purchasing team about potential low inventory levels.

Skills

Strong customer service skills

Knowledge of HVAC industry and parts

Ability to learn and operate order processing software (Eclipse)

Education

High School Diploma, HVACR, or trade experience

Tools

Forklift experience

Job description

Overview

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of like-minded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.

Our Calgary team is currently looking for an Inside Sales Representative to become an integral part of the team.

Why You’ll Love Us

Outstanding company culture. We run on the values of respect, kindness, humility and helping out your neighbour. We celebrate one another.

Work life balance. Work that stays in the workplace, to ensure you can relax at home.

Future Planning. Company matching RRSPs so you don’t have to work forever.

Rest and Relaxation. Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.

Investment in your growth and development. We will support your journey to grow.

Health and Wellness. All the standard benefits you are used to, plus access to free counselling for employees and family with experts in areas like family support, life balance, career, and nutrition.

Duties/Responsibilities

• Assist customers with their purchases in-store and over phone or email
• Relay delivery dates, inventory, and promotions between vendors and customers
• Research product for customers and provide recommendations on our assortment of products
• Enter, pick and pack sales orders generated at the counter
• Provide exceptional assistance to in-store customers
• Maintain and clean the counter area including any merchandising displays
• Monitor internal stock and inform purchasing team about potential low inventory levels
• Follow up on backorders with vendors and provide customer with accurate delivery dates
• Process returns to customers both on account and through cash sales
• Respond to afterhours emergency calls according to schedule
• Participate in an annual inventory count

Qualifications/Experience

• Forklift experience is an asset
• Strong customer service skills
• Knowledge of HVAC industry and parts considered an asset
• High School Diploma, HVACR, or trade experience
• Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
• Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
• Outstanding history of building and fostering strong relationships with customers, vendors and teammates
• Comprehensive product knowledge and willingness to continually learn about new product offerings
• Ability to learn and operate order processing software (Eclipse)

Additional Requirements

• Working remotely is not an option.

Salary/Benefits

Competitive compensation and benefits package.