Inside Product Support Representative

Finning Canada; Surrey; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading heavy equipment firm is seeking an Inside Product Support Representative in Canada. This role involves driving sales solutions, engaging with customers to understand their needs, and collaborating across teams. Ideal candidates will have strong sales experience, excellent communication skills, and familiarity with heavy equipment terminology. The position offers a flexible work arrangement in a supportive environment.

Qualifications

• Minimum 2-3+ years in sales, customer service, or account management.
• Strong asset: experience in heavy equipment or construction industry.
• Comfort with digital platforms in parts sales.

Responsibilities

• Build relationships with owner-operators and contractors.
• Engage customers to understand needs and present solutions.
• Leverage tools to identify opportunities for customer service.
• Develop strategic call plans and account strategies.
• Maintain accurate records of customer interactions and opportunities.
• Collaborate across teams for seamless customer experiences.

Skills

Sales mindset

Communication skills

Relationship-building skills

Consultative selling

Complex needs navigation

Familiarity with heavy equipment terminology

Tools

Saleslink

Digital platforms

Job description

Position Overview

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent

We’re looking for a sales-focussed, customer-driven individual to join our team as an Inside Product Support Representative. In this role, you’ll be responsible for driving parts solutions sales across a high-volume customer base of 150–300+ clients, generating aprox $3M in annual revenue. You’ll be the go-to contact for customers seeking expert guidance on parts and service solutions—especially in areas like undercarriage, machine rebuilds, component options and digital platforms such as parts.cat.com and Cat Central.

Job Description:

What You’ll Do

• Build strong relationshipswith your assignedowner-operators and growing contractors—ourRetail and Small Corecustomer segments—by understanding their business needs and delivering tailored parts and service solutions.

• Engage customers proactivelyto understand their needs and present tailored solutions that demonstrate Finning’s value.

• Leverage digital toolsand data sources to identify opportunities and open the door to serving the customer.

• Develop strategic call plansand account strategies to maximize customer engagement and sales performance.

• Maintain accurate recordsof customer interactions, equipment population, and opportunities using Saleslink.

• Collaborate cross-functionallywith product support, equipment sales, and service teams to deliver seamless customer experiences.

• The majority of your work day will be spent in your local facility or in front of customers, with an opportunity for a flexible work arrangement.

Skills You Bring

• Astrong sales and customer service mindsetwith a proven ability to meet or exceed targets.

• Strongcommunication and relationship-buildingskills.

• Confidence incustomer-facing interactions, with a focus on consultative selling.

• Ability tonavigate complex customer needsand offer practical, value-driven solutions.

• Familiarity withparts systems,undercarriage measurement, andheavy equipment terminology(training provided).

Experience & Qualifications

• Minimum 2-3+ years of proven success in sales, customer service, or account management.

• Experience in theheavy equipment or construction industryis a strong asset.

• Comfort with digital platforms and tools used in parts sales and support.

• Mechanical aptitude and willingness to learn skills likeundercarriage measuring.

Why This Role?

This is a great opportunity togrow your sales careerin a dynamic and supportive environment. You’ll gain hands-on experience in the heavy equipment industry, develop specialized product knowledge, and be part of a team that values initiative, collaboration, and customer success.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.