Implementation Consultant

Amilia Enterprises Inc.; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading SaaS provider for recreation management in Montreal seeks an Implementation Consultant to lead client onboarding. Responsibilities include developing training plans, managing project progress, and ensuring client satisfaction. Candidates should have a Bachelor’s degree, 2+ years of relevant experience, and be fluent in both French and English. This role offers opportunities for remote work, flexible hours, and comprehensive employee benefits.

Benefits

Competitive salary

Employer contribution to RRSP

Group insurance plan

Wellness allowance

Flexible hours and remote working options

Skill development opportunities

Weekly fitness classes

Qualifications

• 2+ years of experience in training, software implementation, or business analyst roles.
• Experience in the e-commerce or Parks & Recreation industry is an asset.

Responsibilities

• Lead the onboarding process for new clients.
• Coordinate data migrations and establish implementation training plans.
• Track project progress and ensure client satisfaction.

Skills

Project management skills

Communication skills

Organizational skills

Customer relationship management

French and English fluency

Education

Bachelor’s degree or Project Management certification

Tools

RocketLane

Excel

Job description

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management.

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.

Caring is at the core of Amilia’s culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What can you expect:

As an Implementation Consultant, you will be responsible for onboarding new clients in the SMB sector onto our platform. You’ll lead the entire implementation process, including conducting business process analysis, building customized onboarding plans, and facilitating both onsite and virtual training sessions. For larger-scale implementations, you may collaborate with our Project Management team to ensure a smooth rollout. Your focus will be on ensuring client satisfaction and a seamless transition to our platform.

You will be responsible for:

New Client Onboardings

• Act as the primary point of contact for new clients during onboarding, providing email and phone support.
• Build and execute implementation training plans, including process adjustments and tailored system configuration.
• Advise on best practices to ensure a smooth go-live and facilitate change management by promoting user adoption and managing resistance risks.
• Coordinate data migration between clients and internal teams, including Excel data manipulation.
• Track project progress and health within RocketLane and provide project status updates to the Professional Services team and Customer Success Managers (CSMs).
• Manage project plans, milestones, stakeholder mapping, and all project-related communications.
• Conduct virtual and on-site training sessions for clients, ensuring timely account activation and proper handoffs to the Customer Support and CSM teams.

Best Practices, Adoption, and Client Satisfaction

• Assist in developing the Amilia e-Learning program and implementing client-facing reporting templates.
• Apply continuous improvement methodologies to enhance implementation processes.
• Ensure high client satisfaction at go-live, identifying opportunities for product improvement and collaborating with CSM, Sales, and Product teams.

What we want from you:

• Bachelor’s degree or Project Management certification/degree.
• 2+ years of experience in a training, software implementation, business analyst, or similar role.
• Proven track record of independently building and managing project or implementation plans.
• Strong organizational and time management skills.
• Experience in the e-commerce industry and familiarity with SaaS software.
• Fluent in French and English (verbal and written), with excellent communication skills for meetings and webinars.
• Demonstrated ability to collaborate and build strong relationships with customers.
• Proven experience engaging with cross-functional teams (Sales, CSM, Product Management).
• Experience in the Parks & Recreation industry or with implementing Parks & Recreation software is a strong asset.

What you'll get from us:

• A competitive and progressive salary;
• A group RRSP employer contribution up to 5%;
• A group insurance plan for you and your family, as well as an Employee Assistance Program (EAP) and telemedicine;
• A $750 wellness allowance per year;
• The possibility of working in the office or remotely, and up to 3 months abroad per year (*conditions apply);
• A strong work-life balance: flexible hours, 4 weeks' vacation, 8 sick days annually, and year-round mini-Fridays;
• Skill development opportunities through workshops, communities of practice, training, access to Udemy, and conference attendance;
• Company-wide and team bonding activities throughout the year, plus weekly social activities;
• Weekly Bootcamp and Pilates classes for employees;
• 25% discount on annual memberships for STM and EXO;
• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to equal employment opportunity and encourages applications from women, visible minorities, Indigenous Peoples, persons with disabilities, and other protected groups. We are dedicated to providing a work environment free of discrimination and harassment. Our strength lies in our diverse and inclusive teams.