Hybrid SME Customer Success Manager - Growth & Retention

Global Payments; Toronto; Hybrid; CAD 63,000; Full time

Job summary

A leading payment technology provider in Toronto is looking for a Customer Success Manager to enhance revenue through up-selling and cross-selling while maintaining strong merchant relationships. The position requires excellent customer service skills, negotiation abilities, and proficiency in handling account management. The ideal candidate has a high school diploma, good sales skills, and experience in account management. The role offers a competitive salary and comprehensive benefits, ensuring a collaborative work environment.

Benefits

Health insurance

Retirement savings programs

Tuition reimbursement program

Gym membership corporate rates

Qualifications

• 1-2 years of account management experience, preferably in a similar industry.
• Very good at building relationships and nurturing them via telephone and email.
• Exceptional written and verbal skills, French is an asset.

Responsibilities

• Generate revenue through up-selling and cross-selling.
• Build and maintain excellent relationships with merchants.
• Handle all retention issues using strong negotiation skills.

Skills

Negotiation skills

Outbound sales skills

Inbound sales skills

Relationship building

Customer service skills

Time management

Education

High school diploma

Tools

Word

Excel

Outlook

Google tools

Job description

A leading payment technology provider in Toronto is looking for a Customer Success Manager to enhance revenue through up-selling and cross-selling while maintaining strong merchant relationships. The position requires excellent customer service skills, negotiation abilities, and proficiency in handling account management. The ideal candidate has a high school diploma, good sales skills, and experience in account management. The role offers a competitive salary and comprehensive benefits, ensuring a collaborative work environment.