Hybrid AI Help Platform Architect

PerkinElmer; Canada; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A global analytical services provider seeks an AI Customer Software Support Strategist to design a web-based help platform integrating advanced AI technologies. This role offers a hybrid work model and requires a Bachelor's degree in a science or engineering discipline along with proficiency in HTML and UI/UX design. Ideal candidates will have experience with Jira and a strategic mindset for modern technical communication.

Qualifications

• Proven AI literacy and vision for integrating AI into workflows.
• Strong UI/UX design emphasis on intuitive user experiences.
• Ability to work cross-functionally in a fast-paced environment.

Responsibilities

• Design and develop web-based customer-facing help platform.
• Establish processes for integrating AI into technical authoring.
• Collaborate with cross-functional teams during product development.

Skills

HTML proficiency

UI/UX design principles

AI literacy

Time management

Detail-oriented

Education

Bachelor’s degree in a science/engineering related discipline

Tools

Jira

MadCap Flare

Job description

A global analytical services provider seeks an AI Customer Software Support Strategist to design a web-based help platform integrating advanced AI technologies. This role offers a hybrid work model and requires a Bachelor's degree in a science or engineering discipline along with proficiency in HTML and UI/UX design. Ideal candidates will have experience with Jira and a strategic mindset for modern technical communication.