HVAC Truck Based Service Manager

Johnson Controls; Eastern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading HVAC company is seeking a Truck Based Service Manager in Kingston, Ontario. The role involves managing service customer accounts, employee development, and ensuring profitability and efficiency. Candidates should have a diploma in electronic or mechanical systems and at least seven years of experience in HVAC systems. Strong interpersonal and leadership skills are essential, alongside proficiency in service management software. This position offers a competitive salary range between $90,000 and $120,000 CAD with a comprehensive benefits package.

Benefits

Competitive benefits package

Qualifications

• 7+ years of experience in HVAC and/or building controls systems required.
• 1-2 years experience in directing or leading work is necessary.
• Competence in written and verbal communication skills.

Responsibilities

• Manage customer account leadership and service business execution.
• Oversee goals for customer account gross margin and profitability.
• Ensure consistency of service delivery systems.

Skills

Strong interpersonal skills

Leadership and team management

Basic accounting principles

Project management skills

Education

Diploma in electronic or mechanical systems

Bachelor’s degree in a technical subject area (preferred)

Tools

Service management software

Financial accounting systems

MS Office products

Job description

What you will do

As a Truck Based Service Manager, you will be responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and efficiency of the team. Manages customer relationship development and satisfaction. Responsible for employee development, retention and responsible for safety program compliance.

How you will do it

• Sets and supervises goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Provides input to the Area business plan.

• Leads the execution efforts of assigned Service business.

• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and Assistants in the delivery of quality service to customers.

• Approves all L&M quotations from above assigned threshold.

• Responsible for service response to warranty-related customer issues.

• Manages the assigned customer relationships and drives issue resolution.

• Manages team budget and overhead accounts as assigned.

• Coordinates with Branch Sales, Installation Manager and Solutions to drive overall customer account profitability.

• Maintains accurate staffing levels for the team, through labor forecasting, planning, and management.

• Approves time sheets for direct reports and performs all other necessary management tasks related to bookings, Accounts Payables and Account Receivable.

• Responsible for safety performance and program compliance.

• Accountable for procuring and maintaining fleet and tools inventory.

• Recruits, hires, and retains Technicians, Customer Service Agent and Assistants. Works with direct reports and Team Technical Leads to build effective development plans and tracks training performance. Prepares and delivers clear performance expectations and performance reviews for direct reports.

• Continually networks within the industry.

What we look for

Required

• Diploma in electronic or mechanical systems, or equivalent plus seven years of experience in the HVAC and/or building controls systems.

• Work requires one or two years of prior experience in directing or leading the work of others.

• Possesses basic accounting and business principles

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to interact effectively with employees and customers in difficult situations.

• Able to lead and direct diverse teams.

• Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Ability to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principles is desired.

• Able to positively represent Johnson Controls and connect with others at varying technical levels.

• Demonstrated competence in written and verbal communication skills.

• Able to use service management software and financial accounting systems.

• Demonstrated proficiency in MS office products, and basic Windows environment.

Preferred

• Bachelor’s degree in a technical subject area preferred.

HIRING SALARY RANGE:

$90,000 – 120,000 CAD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.