HVAC Market Resource Manager

Johnson Controls; Richmond Hill; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading HVAC service provider is seeking a skilled Manager for their Richmond Hill location. This role involves overseeing the Schedule & Dispatch process, ensuring timely service for customers, and managing a diverse team. Ideal candidates will have at least three years of management experience in a service environment, excellent interpersonal skills, and a technical background in HVAC. This position offers a competitive salary and robust benefits including paid vacation, medical insurance, and a collaborative work culture.

Benefits

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K

Collaborative team environment

Dedication to safety through Zero Harm policy

Qualifications

• Three or more years of management experience in a service deliverable environment.
• Strong verbal and written communication skills.
• Basic financial accounting experience.

Responsibilities

• Manage the Schedule & Dispatch process for assigned markets.
• Ensure customer requests for service are scheduled timely.
• Oversee scheduling and billing performance.

Skills

Strong interpersonal skills

Customer service skills

Negotiating skills

Ability to prioritize work activities

Proficiency in MS Office

Education

Technical school training or equivalent experience

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do:

Under general direction of the Regional Resource Manager, manages the Schedule & Dispatch process for assigned markets. Through direct supervision of Customer Resource Coordinators, ensures customer requests for service are received and scheduled timely, and that schedules allow for timely completion of preventative maintenance and adherence to standard processes and local forecasts. Oversees performance of scheduling and billing. Owns relationship between centralized support teams and managers in the field (TBSM, BSM, etc.), acting as an issue point for centralized operations, and is accountable for achieving monthly secured and performed revenue forecasts.

How you will do it:

Manages customer operation related activities, ensuring accurate, prompt, and efficient order management processes throughout the order life cycle. Leading the team to review sales contract, assess vendor, manage logistics and inventory, assist in determining special price concessions. Provides sales analysis and report to management.

What we look for:

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• Two years prior experience in the HVAC or building controls industry.
• Five plus years in a service management role directing a similar service deliverable team.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.