HR Client Services Representative

J.D. Irving, Limited; New Brunswick; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian company in New Brunswick is seeking an HR Client Services Representative to enhance internal customer experience. You will serve as the primary contact for employee inquiries related to HR services, insuring accurate and prompt resolutions. The ideal candidate holds a post-secondary degree and possesses strong organizational skills, detail orientation, and the ability to thrive in a fast-paced team environment. French communication skills are a plus. This role offers opportunities for career growth and improvement initiatives.

Qualifications

• Completion of a post-secondary degree or diploma.
• Eagerness to work in a collaborative team.
• Ability to work in a fast-paced environment.
• Exceptional organizational and time management skills.
• Detail-oriented with a critical degree of accuracy.
• Ability to maintain confidentiality.
• French language skills are an asset.

Responsibilities

• Be the primary point of contact for employee inquiries.
• Assist employees with HR support including benefits and payroll.
• Perform employee lifecycle transactions in HR systems.
• Identify solutions for process improvement.

Skills

Collaborative teamwork

Fast-paced environment adaptability

Organizational skills

Detail-oriented

Confidentiality maintenance

French communication

Education

Post-secondary degree or diploma

Job description

At J.D. Irving, Limited, you are part of an energetic team of professionals who lead with integrity and are passionate about achieving results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our diverse operating divisions.

As a HR Client Services Representative, you will work as part of the HR Shared Services Team, located at our Head Office in Saint John, New Brunswick. You will provide a superior customer experience to our internal customers, and stakeholders across the organization and you will get the opportunity to continuously improve service by implementing improvements.

Qualifications

• Completion of a post-secondary degree or diploma
• Eagerness to work in and contribute to a highly collaborative team
• Ability to work in a fast-paced, changing environment while delivering excellence in service
• Exceptional organizational and time management skills with ability to effectively prioritize workload
• Detail-orientated with a critical degree of accuracy
• Ability to maintain confidentiality with respect to employees' personal and private information
• Ability to communicate in French is an asset

Responsibilities

• Be the primary point of contact by email and phone for employees to answer their inquiries, resolve issues and promptly provide information.
• Assist employees and HR Business Partners with end-to-end human resources support including employee benefits and payroll. Working with the team, you will have support to elevate inquiries when necessary to ensure timely and accurate resolution while maintaining the highest level of professional service.
• Perform employee lifecycle transactions in HR systems and manage inquiries in call tracking system.
• Identify and recommend solutions for process improvement and participate in improvement initiatives.