Hospitality Manager

Bridgemans Services; Squamish; On-site; CAD 60,000 - 80,000; Full time

Job summary

Bridgemans Services is seeking a Hospitality Manager for luxury passenger accommodations. The role involves overseeing hospitality departments and ensuring high service standards while managing a team in a fast-paced environment onboard various vessels. This position is crucial for maintaining seamless guest experiences and compliance with health regulations.

Benefits

Vessel Protection and Indemnity Insurance

Qualifications

• Minimum of 5 years experience in hospitality management.
• In-depth knowledge of health and safety regulations.
• Ability to work flexible hours including nights and holidays.

Responsibilities

• Manage and coordinate hospitality departments.
• Ensure high-quality service delivery across all hospitality areas.
• Supervise and train staff to maintain service standards.

Skills

Communication

Attention to Detail

Multitasking

Teamwork

Education

Bachelor’s degree in hospitality management, Tourism, Business Administration, or related field

Tools

STCW Basic Safety Courses

Seafarer's Medical Certificate

Job description

Hospitality Manager

Position Information

Primary Location: On MV Isabelle X/ Saga-Company Vessels alongside Squamish, BC
Employee Status: Rotational

No. of Vacancy: 4

Company Operating Name: Bridgemans Crew Management Ltd.

Business Address: 2512 Yukon St, Vancouver, BC V5Y 0H2.

Terms of Employment: Rotational schedule for three years with the possibility of extension

Language of Work: English

Wages/ Salary: $CAD (Hourly) 32.97 to 70.67/-

Benefits Package offered: Vessel Protection and Indemnity Insurance

Contact Information: [e-mail]

The Company

Bridgemans Services Group LP (Bridgemans Crew Management Ltd.) provides flexible, full-service vessels for industrial workforce accommodation, logistics and ferry service at any location throughout the world. BSG customizes services to the exact needs and locations of clients, ensuring that solutions meet precise specifications, including logistics, crew transfers, housekeeping, catering and the fulfillment of all HSE requirements.

Key Responsibilities

Reporting to the Hotel Director, responsibilities and essential job functions include, but are not limited to, the following:

• Manage and coordinate hospitality departments, including guest services, housekeeping, restaurants, and recreational areas.
• Ensure seamless and high-quality service delivery across all hospitality areas
• Supervise and train staff to maintain service standards and adhere to company policies
• Respond promptly to guest inquiries, concerns, and complaints with a focus on problem resolution and customer satisfaction.
• Collaborate with food & Beverage manager, executive chef, and other department heads to provide a unified and premium guest experience
• Monitor budgets, expenses, and inventory for hospitality operations
• Oversee compliance with safety, sanitation, and hygiene regulations, including maritime and international standards.
• Participate in emergency drills and ensure team readiness in accordance with ship protocols.
• Create schedules, assign tasks, and evaluate the performance of hospitality staff.
• Regularly report operational status and guest feedback to senior management.

Qualifications

• Bachelor’s degree in hospitality management, Tourism, Business Administration, or related field.
• Minimum of 5 years of experience in hospitality management, preferably on a cruise/ passenger ship or in a luxury hotel/resort setting.
• STCW Basic Safety Courses
• Seafarer's Medical Certificate
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work flexible hours, including nights, weekends, and holidays.
• In-depth knowledge of health and safety regulations and the ability to ensure compliance.
• Ability to work in a team-oriented environment

Working Conditions

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50lbs
• Frequent kneeling, pushing, pulling and lifting
• Occasional ascending or descending ladders, stairs and ramps

At Bridgemans Services Group LP (Bridgemans Crew Management Ltd.) we believe that each employee contributes directly to our growth and success. We are committed to workplace excellence, safe work environments and the communities where we work and live. Bridgemans Services Group LP (Bridgemans Crew Management Ltd.) hires on the basis of merit and is committed to Employment equity and development.