Hexagon Smartplant Smart Instrumentation Admin Support Specialist

AtkinsRéalis; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Mississauga seeks a Hexagon Smartplant Smart Instrumentation Admin Support Specialist to provide user and project support for the Hexagon Smart Instrumentation application. Candidates should have a relevant college diploma and at least five years of experience. This role offers a competitive salary and a focus on work-life balance.

Benefits

Competitive pay

Flexible benefits

Employee share plan

Defined contribution pension plan

Focus on health and safety

Qualifications

• Minimum five years of relevant experience.
• Ability to interface effectively with team members and clients.
• Knowledgeable with the Intel hardware platform.

Responsibilities

• Support Hexagon Smart Instrumentation application.
• Set-up and monitor application backups and tasks.
• Liaise with external vendors for software and hardware issues.

Skills

Communication skills

Problem-solving

User training

System configuration

Education

College Diploma in related technology

Tools

Hexagon Smart Instrumentation

Windows Operating System

Job description

Overview

Hexagon Smartplant Smart Instrumentation Admin Support Specialist

AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.

Location – Mississauga, ON

Your role

The Hexagon Smartplant Smart Instrumentation Admin Support Specialist supports the Hexagon Smart Instrumentation application in a project environment with regards to the following: User support, Project support, SPI project administration including but not limited to maintenance, customization, integration with other software, software upgrades.

Responsibilities

• Set-up and monitoring application backup, scheduled tasks, batch services, Internal Development and managing user access.
• Participate in software certification, User Acceptance Testing, Requests For Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
• Configure, test and put into production SEL for new projects.
• Provide user support for SPI projects and software integration with other applications including but not limited to: SPF, Smart 3D, Smart Instrumentation, Smart P&ID.
• Maintain project borders and security identifiers.
• Resolve software installation issues.
• Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues, or to receive assistance with hardware and peripheral malfunctions.
• Resolve CADD problems related to the software application.
• Train users as needed in supported software use.
• Support and maintain the Engineering Tools development and certification servers.
• Work directly with other areas of IT (e.g. Data Centre, infrastructure services etc.) to investigate, escalate requests and/or to seek advice on technical support issues regarding Applications Development, Data Centre and Infrastructure Services
• Liaise with Developers, staff Engineering and Chief Designer to define and implement enhancements.

Why AtkinsRéalis as an employer?

Because we offer:

• The opportunity to work on various major projects for internal and external clients.
• An exciting environment where work-life balance is important.
• A wide array of learning and development opportunities.
• Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
• A work environment focused on health and safety.

The ideal candidate

• Preferred College Diploma specialized in a related technology from an accredited institution and minimum of five years of relevant experience.
• Capable of supporting the Engineering applications for which the branch is responsible.
• Ability to investigate, assess and resolve issues associated with hardware and software problems.
• Good verbal, written, organizational and presentation skills.
• Ability to effectively interface with staff, project management team, and internal clients.
• Demonstrate initiative and results-oriented performance.
• Knowledgeable with the Intel hardware platform and Windows Operating system.

Equal opportunity and privacy

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Accommodations

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.