Head of Operations - Telehealth Scale Leader (Redwood City)

Brix; Central Ontario; On-site; CAD 205,000 - 343,000; Full time

Job summary

A healthcare technology firm is seeking a Head of Operations to oversee and scale core operations while ensuring efficiency and quality service delivery. This role involves leading provider lifecycle management and patient success teams, collaborating with product and marketing for new care specialties, and leveraging data-driven insights for operational strategies. The ideal candidate will have a strong background in operational leadership, particularly in healthcare, combined with excellent communication and adaptability skills. The position offers a salary range of $150k–$250k along with competitive benefits.

Benefits

Comprehensive health, dental, and vision insurance

Generous paid time off policy

Qualifications

• Proven track record of operational at-scale leadership, preferably within the healthcare industry.
• Demonstrated ability to manage and inspire teams to achieve high performance.
• Strong analytical skills with a proven ability to leverage data in operational decision-making.

Responsibilities

• Lead and enhance the complete lifecycle of healthcare providers from onboarding to support.
• Steer the patient support teams to increase the Net Promoter Score.
• Seek enhancements in operational processes through new technologies and methodologies.
• Collaborate with product and marketing teams to launch new care specialties.
• Establish clear data insights that inform operational strategies.
• Manage budgets to safeguard the financial health of the expanding operations department.
• Ensure compliance with healthcare regulations and implement risk management strategies.

Skills

Operational leadership

Team management

Analytical skills

Problem-solving

Communication

Adaptability

Job description

A healthcare technology firm is seeking a Head of Operations to oversee and scale core operations while ensuring efficiency and quality service delivery. This role involves leading provider lifecycle management and patient success teams, collaborating with product and marketing for new care specialties, and leveraging data-driven insights for operational strategies. The ideal candidate will have a strong background in operational leadership, particularly in healthcare, combined with excellent communication and adaptability skills. The position offers a salary range of $150k–$250k along with competitive benefits.