Head of Customer Success & Solutions Engineering

Rivo Commerce, Inc; Remote; CAD 100,000 - 140,000; Full time

Job summary

A leading e-commerce solutions company is seeking a Director of Solutions Engineering located in Toronto, Canada. The successful candidate will lead onboarding and technical solutions for retention programs while collaborating across departments to optimize the merchant journey. Experience in solutions engineering and a strong understanding of customer success strategies are essential. Remote candidates from North America are encouraged to apply.

Qualifications

• Experience in solutions engineering is essential.
• Strong understanding of customer success strategies required.

Responsibilities

• Lead the onboarding and technical solutions for high-impact retention programs.
• Collaborate across departments to optimize the merchant journey.

Skills

Solutions engineering

Customer success strategies

Job description

A leading e-commerce solutions company in Canada is seeking a Director of Solutions Engineering.

Responsibilities

• Lead the onboarding and technical solutions for high-impact retention programs, ensuring merchants have an exceptional experience.
• Collaborate across departments and optimize the merchant journey.

Qualifications

• Experience in solutions engineering.
• Strong understanding of customer success strategies.

Remote candidates from North America are encouraged to apply.