Guide de Produits - Saisonnier- Ère | Product Guide - Seasonal

ARC'TERYX; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

Une entreprise d'outdoor recherche un(e) Guide de Produits à Montréal. Vous serez le visage de la marque, offrant une expérience mémorable aux clients, en partageant votre passion pour les produits et en contribuant aux objectifs communautaires. Vous devez être motivé(e), flexible et capable de résoudre des problèmes tout en travaillant en équipe.

Qualifications

• Passionné(e) par un service client exceptionnel.
• Capacité à travailler de manière autonome et en équipe.
• Ouvert(e) à l'apprentissage et à l'amélioration continue.

Responsibilities

• Offrir une expérience de marque première classe aux clients.
• Acquérir une connaissance approfondie des produits.
• Promouvoir la marque Arc'teryx dans la communauté.
• Fournir des retours sur le merchandising en magasin.

Skills

Service à la clientèle

Motivation personnelle

Résolution de problèmes

Flexibilité

Job description

Overview / Aperçu

Guide de Produits – Temps Partiel chez ARC'TERYX. Vous êtes le visage de la marque sur la surface de vente et offrez une expérience inoubliable à nos clientes. Vous êtes l'inspiration derrière l'évolution de notre marque et participez à des objectifs audacieux en magasin et dans nos communautés. Vous êtes passionné(e) par nos produits et partagez vos connaissances de manière authentique pour recommander des produits en fonction des intérêts et besoins des clientes. Vous privilégiez votre développement personnel et professionnel et célébrez les réalisations des autres.

Here is the English version: You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product-obsessed and seek chances to test and learn how our product performs. You prioritize your connection with nature and authentically share product knowledge to recommend products based on customers' interests and needs. You prioritize your own development and celebrate the achievements of others.

Responsibilities / Responsabilités

• Offer a first-rate brand experience to customers by sharing technical product knowledge and helping to solve problems.
• Acquire an in-depth knowledge of our products and integrate this information authentically into interactions with customers.
• Promote Arc'teryx as a brand ambassador in-store and in the community.
• Develop your passions in-store and out of store with team support.
• Contribute to elevating the guest experience by working with the store leadership team on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Support with and participate in various store tasks as assigned by leadership.
• Answer/store phones, respond to voicemails and store emails; on occasion, this could include responding on regional social media channels.
• Utilize the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack merchandise boxes as required (boxes can weigh 5-30 lbs).

Qualifications / Qualifications

• You are passionate about delivering exceptional customer service.
• You love having fun at work and hold yourself accountable to what is expected.
• You are self-motivated and enjoy problem solving.
• You remain highly flexible and adaptable when faced with ambiguity.
• You balance autonomy and collaboration effectively.
• You inspire breakthrough thinking and continuous improvement.
• You seek the best solutions with an unwavering commitment to doing what is right.
• Your passion for your work is paralleled by a passion for getting outside and enjoying the outdoors.

Availability & Details / Disponibilités et Détails

• Availability reflects business needs and may include mornings, evenings and weekends.
• Full Time 32-40 hours per week (must be available 6 days per week).
• Part Time up to 31 hours per week (minimum 18 hours per week).
• Honoring U.S. Black Friday and peak holiday period availability as defined each year.

Égalité des chances et valeurs

Arc'teryx s'engage à créer et à encourager activement une culture inclusive où les voix sont entendues, les gens sont vus et les valeurs sont respectées. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Equal Opportunity / Égalité des chances