Guest Services Agent - Manitoba Remote Camps

Dexterra Group; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading remote camp service provider in Canada is hiring a Guest Service Agent for their Snow Lake facility. This permanent, full-time role requires exceptional customer service skills and experience in a similar environment. Responsibilities include welcoming guests, managing reservations, and ensuring compliance with safety standards. The role operates on a 3 weeks on and 1 week off rotation with a starting wage of $18.50 per hour, alongside benefits such as RRSP matching and extended health coverage.

Benefits

RRSP Matching of 5%

Extended health & dental benefits

Work-Life Balance of 21 Days On / 7 Days Off

Award-winning safety culture

Referral bonus program

Transportation from nearby locations provided

Qualifications

• Minimum one year of Guest Service Agent experience in a similar or hotel environment.
• Ability to work independently and as a team player.
• Must be organized and able to manage multiple demands.

Responsibilities

• Welcome clients in a friendly manner.
• Manage client records and reservations.
• Ensure compliance with health and safety standards.

Skills

Customer service focus

Excellent problem-solving skills

Organizational skills

Fluent in English

Tools

Camp Manager software

Microsoft Excel

Microsoft Word

Job description

Company Description

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

With over 25 years of experience in the remote camp business, Horizon North/Outland is a leader in remote camp catering. Well over 50% of our applicants have been referred to by existing employees who recommend Horizon North/Outland to their friends and colleagues.

As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full‑time position is based in Snow Lake, Manitoba. Rotation description is 3 weeks on and 1 week off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate. The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.

Primary Duties

• Greeting and welcome clients in a friendly and professional manner
• Assign rooms and issue appropriate keys or access cards
• Maintain accurate occupancy and client records
• Book, confirm, and modify reservations as required
• Transmit and receive messages, ensuring timely delivery
• Distribute morning reports and information to clients and staff
• Complete weekly billing and send charge sheets to clients
• Orient client to camp rules, policies, and emergency procedures
• Provide information on camp facilities, services and schedules
• Answer inquiries regarding hours, directions, and amenities
• Log and secure all Lost & Found items

Administrative & Support Duties

• Enter and update data in Microsoft Excel spreadsheets
• Use Microsoft Outlook for internal and external correspondence
• Assist in preparing reports, reviewing safety documents, and verifying timesheets
• Support special events, decorations, posters, and setup activities
• Assist with various administrative paperwork and filing
• Collect and log client feedback, identifying opportunities for improvement

Health, Safety & Cleanliness

• Ensure compliance with all health, safety, and quality standards
• Participate in maintaining the cleanliness and presentation of the facility

WHAT’S IN IT FOR YOU?

• RRSP Matching of 5% and extended health & dental benefits that start after 600 hours
• Work-Life Balance of 21 Days On / 7 Days Off Rotation
• Award winning safety culture
• Referral bonus program
• Be #1 on day 1 by joining an industry leader
• Transportation from Winnipeg, Thompson, Flin Flon or The Pas provided

Qualifications

• Minimum one year of Guest Service Agent experience in a similar or hotel environment
• Extensive experience with Camp Manager software (or equivalent) preferred
• Fluent in English with excellent written and verbal communication skills and comprehension
• Exceptional organizational, interpersonal and analytical skills; and superior initiative and attitude
• Ability to prioritize multiple demands, and maintain strict confidentiality
• Excellent problem‑solving skills
• Strong customer service focus
• Ability and desire to work independently with minimal supervision, and as a team player
• Must be able to work in a very busy environment and maintain shared workspace
• Computer literate with experience in Word and Excel

Additional Information

Guest Service Agents work on a rotational schedule of 3 weeks on / 1 week off. Site locations are in remote settings, requiring either air travel to site, or via ground on our shuttle. You may be required to work nights, weekdays, weekends, and general holidays. Wages are paid on an hourly basis with a starting rate of $18.50 per hour.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Follow Horizon North on Facebook, LinkedIn, and Twitter.