Guest Service Agent Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading resort in Jasper is looking for a Guest Service Agent to provide outstanding service to guests. Responsibilities include welcoming guests, managing inquiries, and maintaining the Front Desk. Candidates should have customer service experience, preferably in hospitality, and strong communication skills. Benefits include subsidized accommodation, staff meals, and discounts on hotel services.

Benefits

Subsidized staff accommodation

Complimentary meals during shifts

Employee Travel Program access

Discounts on hotel services

Qualifications

• Related work experience in hospitality/front office preferred.
• Customer service experience is required.
• Excellent organizational and communication skills are necessary.

Responsibilities

• Welcome, check-in and check-out guests.
• Handle phone calls and guest messages promptly.
• Manage guest queries and requests efficiently.
• Assist guests with hotel facilities information.
• Maintain accurate balance postings for each shift.

Skills

Customer service experience

Hospitality experience

Organizational skills

Written communication

Verbal communication

Microsoft applications

Job description

Guest Service Agent – Fairmont Jasper Park Lodge

Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0

Starting Rate of Pay: $19.54/hr CAD

Job type: Full-time

Company Description: Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a haven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes.

Job Description

• Welcome, check-in and check-out guests
• Promptly and pleasantly handle phone calls and guest messages
• Efficiently handle all guest queries and requests
• Assist guests regarding hotel facilities in an informative and helpful way
• Maintain Company issued float and ensure accurate balance postings for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times

Qualifications

• Related work experience in the hospitality/Front office asset
• Customer service experience required
• Previous Property Manager experience asset
• Microsoft applications experience required
• Excellent organizational, written and verbal communication skills

Job Perks & Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.