Guest Experience Lead | Seasonal | Aberdeen Mall, Kamloops

lululemon; Kamloops; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major athletic apparel company is seeking a Guest Experience Lead in Kamloops. This role will oversee guest interactions, ensure product education, and drive store performance. Applicants should have retail experience, strong communication skills, and the ability to lead a team. The position offers a flexible schedule and competitive pay ranging from $22.75 to $26.17 per hour, plus bonuses.

Benefits

Competitive salary

Health and dental benefits

Employee discount

Fitness and yoga classes

Qualifications

• 1 year in retail or customer experience.
• Some experience in leading or mentoring.
• Ability to work flexible hours.

Responsibilities

• Ensure an exceptional in-store experience.
• Oversee guest education about products.
• Drive store performance on the floor.
• Impact team member performance evaluations.

Skills

Retail experience

Customer service

Team leadership

Education

High school diploma/GED

Job description

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities Of The Job

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Job Assets (i.e., nice to have; not required)

• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context

• Work involves moving through the store with bright lights and loud music
• Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
• For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages

Compensation & Benefits Package

Base Pay Range: $22.75 - $26.17/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $24.75 - $28.17/hour

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements.

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Français

Qui nous sommes
lululemon est une entreprise innovante...

Résumé du poste
Le ou la responsable de l’expérience-invité doit s’assurer que tous les invités...

Principales responsabilités liées au poste

• Donne vie au cadre de l’expérience-invité...
• Évalue continuellement la qualité...
• Se déplace de manière dynamique et dirige sur le plancher...
• Effectue des activités de préparation...
• Ouvre et ferme le magasin...
• Évalue et interprète les données...
• Participe au processus d’embauche...
• Gère le rendement des membres d’équipe...
• Favorise un environnement d’équipe...

Exigences du poste

Admissibilité

• Doit être légalement autorisé(e) à travailler...
• Doit avoir la capacité de se rendre au magasin assigné...

Horaire et disponibilité

• L’horaire de travail peut varier...
• Les quarts de travail ont normalement lieu les matins...
• Expérience et Atouts
• Un an d’expérience en vente au détail...
• De l’expérience en gestion...

Nos besoins

• Inclusion et diversité...
• Intégrité...
• Expérience-invité...
• Leadership...
• Collaboration et travail d’équipe...
• Prise de décisions/résolution de problèmes...
• Adaptabilité/agilité...
• Communication interactive...

Contexte professionnel

• Le ou la titulaire du poste doit se déplacer...
• Le travail du ou de la titulaire du poste se fait en équipe...
• Le ou la titulaire du poste peut avoir à déplacer des boîtes pesant jusqu’à 13,6 kg...
• Magasins expérientiels servant des aliments ou de la boisson seulement...

Rémunération et avantages sociaux

Plage salariale de base: 22,75 à 26,17 $/heure, assujetti au salaire minimum du lieu

Prime cible: 2,00 $/heure

Plage salariale de base totale: 24,75 $ à 28,17 $/heure

Les offres de rémunération de lululemon sont axées sur une philosophie de paie selon le rendement qui récompense le rendement exceptionnel individuel et des équipes. La rémunération de base est fondée sur l’emplacement du marché et peut varier selon les connaissances, les compétences, l’expérience et l’équité interne liées au poste. Dans le cadre de notre offre, les employés permanents à ce poste peuvent être admissibles à notre programme de primes annuelles concurrentielles, en fonction des exigences d’admissibilité du programme.

Chez Lululemon, Notre Priorité Est D’investir Dans Nos Collaborateurs Trices. Nous Croyons Que Lorsque La Vie Va Bien, Le Travail Va Bien. Nous Nous Efforçons De Devenir L’entreprise Qui Attire Les Leaders Inclusifs En Leur Offrant La Possibilité De Se Perfectionner Et De Favoriser Le Bien-être De Tous. Afin D’exprimer Notre Reconnaissance à Nos Équipes Pour Leur Rendement Et Leur Engagement, Nos Offres De Primes Totales Incluent Également Des Éléments De Soutien Du Développement Professionnel, Du Bien-être Et De La Croissance Personnelle

• régimes étendus de prestations de soins médicaux, dentaires et de santé mentale;
• congés payés;
• cotisations de l’entreprise aux régimes d’épargne et de retraite;
• généreuses remises pour les employés;
• des cours de conditionnement physique et de yoga;
• un programme « jeunes parents » hors pair;
• riche catalogue d’offres de cours de développement;
• réseaux de personnes, programmes de mentorat et série de leadership

Remarque: les programmes incitatifs, les prestations et les avantages sociaux sont assortis de certaines exigences d’admissibilité. L’entreprise se réserve le droit de modifier ces programmes incitatifs, avantages sociaux et prestations, en tout ou en partie, en tout temps et sans préavis.