Guest Experience Lead - Frontline Ops & Coaching

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading resort in Canada seeks a Guest Experience Supervisor for a full-time seasonal role. The candidate will oversee the daily operations of the Guest Experience team, ensuring exceptional service and operational efficiency. This position requires strong leadership skills, the ability to work in a fast-paced environment, and experience in guest service. The role includes benefits like free access to attractions and discounts on accommodations. Join us in creating memorable experiences for our guests.

Benefits

Free access to attractions

50% discount for friends

Discounts on hotel stays

Subsidized mental health resources

Qualifications

• Strong organizational and time-management skills focused on guest and employee satisfaction.
• Experience living and working in a remote yet social environment.
• Previous supervisory, cash reconciliation, and cash handling experience.

Responsibilities

• Coordinate daily operations of the Guest Experience team.
• Oversee operations of Agents and Lead Hands.
• Collaborate with the Transportation team to ensure efficiency.

Skills

Organizational skills

Time-management skills

Leadership capabilities

Problem-solving mindset

Guest service orientation

Job description

A leading resort in Canada seeks a Guest Experience Supervisor for a full-time seasonal role. The candidate will oversee the daily operations of the Guest Experience team, ensuring exceptional service and operational efficiency. This position requires strong leadership skills, the ability to work in a fast-paced environment, and experience in guest service. The role includes benefits like free access to attractions and discounts on accommodations. Join us in creating memorable experiences for our guests.