Global AI Bot Architect for Support

Coursera; Remote; CAD 74,000 - 93,000; Full time

Job summary

A global online learning platform is seeking a Bot Strategist to enhance their AI-driven bot ecosystem. You will be responsible for building and improving bots that assist users effectively. The ideal candidate has over 3 years of experience in optimizing customer support bots and is skilled in LLM-powered technologies. This role offers a range between $74,000 and $93,000 CAD, along with comprehensive benefits and a flexible working environment.

Benefits

Comprehensive health and wellness benefits

Bonus and RSU equity programs

Global perks for personal growth

Qualifications

• 3+ years experience building/optimizing customer support bots or virtual agents in production.
• Hands-on experience with LLM-powered bots and hybrid models.
• Experience improving bot KPIs using data-driven iteration.

Responsibilities

• Expand and maintain LLM-powered gen actions.
• Improve model prediction accuracy through training and tuning.
• Design, document, and iterate bot instructions aligned with brand voice.

Skills

Building/optimizing customer support bots

Experience with LLM-powered bots

Improving bot KPIs

Hands-on experience with bot/vendor platform

Instrumenting/monitoring bot performance

Tools

Ada

Boost

Dialogflow

Salesforce

Job description

A global online learning platform is seeking a Bot Strategist to enhance their AI-driven bot ecosystem. You will be responsible for building and improving bots that assist users effectively. The ideal candidate has over 3 years of experience in optimizing customer support bots and is skilled in LLM-powered technologies. This role offers a range between $74,000 and $93,000 CAD, along with comprehensive benefits and a flexible working environment.